Laboratory Assistant, Client Resolution - Clinical Diagnostics

Lee's Summit, Missouri

Company Description

With over 30 years of specialized expertise in infectious disease, immunology and allergy testing for immunocompromised and critical patients, Viracor Eurofins is committed to helping medical professionals, transplant teams and reference labs get results faster, when it matters most. Viracor is passionate about delivering value to our clients by providing timely, actionable information - never losing sight of the connection between the testing we perform and the patients you serve.

Job Description

Basic Function and Scope of Responsibility:

The Laboratory Client Resolution's primary function is to resolve specimen and test order problems and discrepancies between the client and our laboratory. The individual will interact directly with clients to obtain and clarify information needed to order the correct test code and accurately perform specimen processing functions.

This is afull time position, working Monday-Friday, 7:30AM-4:00PMwith overtime as needed.

Please note we are moving to a new facility in February 2022and this position will be relocated to Lenexa, KS.

Essential Job Duties:

Level I - Minimum

  • Ensure problem resolution for our clients by requesting information in a timely, professional manner
  • Contact client to resolve sample and/or testing related issues or discrepancies
  • Perform data entry into the Laboratory Information Management System (LIMS) as needed
  • Label samples and deliver them to proper area(s)
  • Respond to internal and external client inquiries and needs with a sense of urgency and high level of professionalism
  • Help our internal teams Add/update client information as needed in LIMs, SalesForce and billing system
  • Facilitate knowledge transfer and training to other Associates and clients as needed
  • Apply best practices and implement effective client support processes.
  • Maintain an understanding of Lab testing and requirements
  • Work effectively with other Associates and teams to provide best customer service possible
  • Represent the Lab, department and the organization favorably and in accordance with established Company standards
  • Complete administrative tasks as needed to complete objectives, including general filing, copying, document preparation, and records management.
  • Maintain quality control and quality assurance records as required
  • Adhere to all quality and safety standards, as well as ensuring compliance with all applicable regulatory agencies
  • Adhere to policies and protocols in the lab
  • Work closely and communicate with other lab associates or departments to complete daily activities efficiently
  • Other duties as assigned by management
Level II - Fully meets the qualifications of Level I plus the following:
  • Manage issues and projects; resolve escalated issues as appropriate
  • Demonstrate superior understanding of Laboratory operation


Essential Knowledge, Skills and Abilities:

Level I -Minimum
  • High school degree or equivalent experience required.
  • 1+ years of professional experience; client service or client-facing lab operations experience preferred
  • Ability to effectively use Microsoft Excel and all other Microsoft Office applications
  • Healthcare knowledge and laboratory knowledge/experience required
  • Ability to problem solve, prioritize and multi-task
  • Must be comfortable with raw specimen handling
  • Ability to read, interpret, and comply with documents such as internal SOPs, operating and maintenance instructions, and company policies
  • Position may require evening and weekend hours
  • Intermediate level of proficiency with PC based software programs, with database skills and 1 year lab data entry experience preferred with strong typing skills
  • Excellent time management and organizational skills
  • Process-oriented with the ability to apply critical thinking and identify potential improvements
  • Service driven with a professional attitude
  • Excellent interpersonal skills; ability to collaborate and work effectively with internal and external clients at all levels
  • Excellent verbal & written communication skills
  • Keenly attentive to detail
  • Ability to keep sensitive information confidential
Level II - Fully meets the qualifications of Level I plus the following:
  • Demonstrated leadership abilities
  • Advanced problem solving skills
  • Serve as a trainer for new Associates or re-training

Additional Information

What we offer:

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

Physical Requirements:
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
  • Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
  • Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
  • Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Viracor Eurofins, please visit the following websites

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

All your information will be kept confidential according to EEO guidelines. Viracor Eurofins is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the Company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The Company's policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected status.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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