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RESPONSIBILITIES:
Kforce has a client that is seeking a Level 1 Service Desk in Glenview, IL.Overview:The Level 1 Service Desk Analyst's role is to respond to service requests to enable end users the ability to accomplish business tasks. The analyst will respond to requests for systems assistance via phone or electronically; document, track and monitor problems to ensure timely resolution; diagnose and resolve business process and system issues; research questions using available information resources; advise user on appropriate action; follow standard help desk procedures; log all help desk interactions; redirect problems to appropriate resource (escalating ticket to Tier 2 as needed); identify and escalate situations requiring urgent attention; and track/route issues/requests and document resolutions.Responsibilities:Operational Management:REQUIREMENTS:
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