LSS Business Lead
Motiva

Position Overview:

Loading Support Services (LSS) provides 24-hour support to Motiva Distribution terminals, Outside Supply Points, Fuels Sales & Marketing, and the Distribution business. The LSS Business Lead is responsible for overseeing the day to day operations of the Loading Support Desk.

The LSS Business Lead directly interfaces with various internal groups to ensure proper data maintenance of customer accounts at equity and outside supply point (OSP) terminals across the Motiva geography. This includes updating, developing and maintaining the TABS Database and providing analytical assistance to LSS specialists with regards to driver loading issues

The LSS Business Lead provides second level (on call) support (24 x 7, 365 days a year) for all Motiva Distribution terminals and Outside Supply Point terminals. This includes monitoring various systems (such as TMS and TABS) and communications of data coming in and out to our Motiva distribution terminals and TABS sites. This position also provides analytic reports to various internal customers as well (Fuels Sales and Marketing, Distribution, etc.)

Responsibilities:

• Commissioning/decommissioning of OSP locations- setting up EDI, e.g. DTN and master data processes providing TABS support
• Provides second level support (24 x 7, 365 days a year) for all Motiva Distribution terminals and Outside Supply Point terminals
• Tasks the monitoring of various systems, such as TMS and TABS to LSS Specialists.
• Oversees communication of data coming in and going out to our Motiva distribution terminals and TMS sites, and understands the importance of timely transmission of data
• Supports various internal customers by providing in depth analysis of terminal activity, forecast functionality and customer trends.
• Provides solutions to issues or problems reported by LSS Specialists to determine the appropriate level of response or involvement needed from other support groups.
• Prioritizes customer inquiries and responds to them according to the business urgency. This requires troubleshooting activities utilizing software, hardware and in depth systems knowledge.
• Provides advice, counsel, and guidance to users for all aspects of terminal operations. This includes areas of business processes and most system related questions, so technical skills are needed
• Understand and supports the following business areas: Fuels Sales & Marketing, Distribution, Terminal Automation Systems, marketing, Sales Support and Credit.

Experience and Qualifications Required:

• Bachelor's Degree required. Supply Chain/Marketing/Business/Operations Support preferred.
• Candidate will have excellent analytical and computer skills, utilizing SAP, Microsoft Office Suite, Access relational database, Internet applications and SQL. Right Angle, TMS and Tabs experience preferred.
• Candidate will be highly organized and able to work on multiple projects simultaneously, both in a team and individual atmosphere.
• Strong leadership of cross-functional teams/networks with excellent communication skills.
• Ability to manage cross department teams without supervisory authority
• Multi-tasking and managing varying priorities
• Ability to deliver results through others
• High level of organizational skills required.

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