Manager - Conservation & Load Mgmt
Avangrid

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Hiring Director: Hammad Chaudhry

Location: UIL-CT-Marsh Hill

Grade: H

Long Description

Responsible for supervising one of the various groups within the Delivery of Conservation & Load Management ("CLM") Programs and Products team - Residential Programs, Commercial & Industrial Programs, Planning & Evaluation, Program Delivery Operations, Finance & Reporting or Pilots & Partnerships. Optimize the delivery of CLM products, programs, and services to exceed goals, and maximize customer and shareholder value. Manages the day-to-day operation of the assigned CLM team which may include budgeting, regulatory approvals, technical and engineering support, project management, program performance and metrics.

The position will be primarily responsible for management and administration of CT and MA CL&M program operations. The manager will lead a team responsible for procurement and purchasing, administer and implement programs tracking, invoice processing and PO management in SAP, and process improvement.

Responsibilities

The Position reports to and will be accountable to the Senior Manager of Delivery of CLM Programs and Products. The position will coordinate and provide effective identification, communication, prioritization, justification and documentation in the resolution of issues and projects, within the end-to-end sales process incorporating functions within Customer Service, Engineering, Operations, IT, Legal, and other internal and external Strategic Business Partners.

Key Responsibilities: Manage and provide guidance to assigned functional group within the CLM Delivery team to maximize delivery effectiveness for the benefit of customers and shareholders Administer agreements with vendors, contractors and trade allies as needed to support CLM and technical service areas. Provide supervision, coaching, counseling and performance feedback to team members. Handle routine personnel issues. Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity. Support and initiate training efforts to help strengthen employee's skills and knowledge to help advance their careers, strengthen the organization and contribute to Avangrid's goal attainment. Identify and implement streamlining and improvements to achieve maximum results. Monitor results and direct appropriate modifications in process design and procedures to keep goals on target.

Additional Responsibilities: Assist senior manager to define, measure and improve Customer satisfaction levels through CLM product offerings. Implement strategies to promote CLM program offerings through trade shows, community activities and events and personal contacts. Maintain familiarity with other processes to identify products and services that enhance cross-selling opportunities. Ensure that all activities and processes are in compliance with Sarbanes Oxley, Avangrid's business code of conduct, Rules of Employment and all other pertinent company policies. Assist in the establishment of resource requirements, implementation of technology, goals, objectives required to promote a clear direction and improve efficiency / reliability of processes. Collaborate with regulators, and other internal stakeholders to implement system changes to meet compliance initiatives and changing customer and market expectations. Support and advocate on behalf of the Company through testimony and discovery processes.

Skills and Requirements

Required Qualifications: Education, Years of or Specific Types of Experience, Required Computer Skills, Etc: Bachelors' Degree in Business, Engineering, Economics or a related field with a minimum of 5 years relevant experience or commensurate experience. Associates Degree with a minimum of 10 years relevant experience required. Proficient in Microsoft Excel, Word, and Power Point applications is required.

Preferred Qualifications (Certifications, Specific Types of Experience, Industry Experience, Desired Computer Skills, Etc: Experience with Salesforce, SAP CRM, and/or other sales tracking Systems. Experience with Customer Service business processes. Experience directing or managing a large group of employees. Proficient in Microsoft Excel, Word, and Power Point applications

Additional Success Factors: The position requires leadership skills, analytical thought processes and the ability to work well with other groups within Customer Service, Gas Operations, Legal, Regulatory, and Engineering.

Partner and interact with Regulators, Municipal Leaders, and other policy makers as required. Knowledge of Gas and Electric Rates. Prior knowledge of customer facing electric and natural gas energy efficiency programs strongly preferred. An understanding of the regulatory process and environment, including the regulatory filing process. Knowledge of residential and commercial/industrial building systems and industrial processes, evaluation, measurement and verification (EM&V), general marketing principles and market research techniques. Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives. Strong analytical, interpersonal, verbal and written communication skills.

Licenses & Certifications: Certified Energy Manager or Certified Measurement and Verification Professional or Certified Demand Side Management Professional preferred

Competencies

• Develop Self & Others
• Empower to grow
• Collaborate and Share
• Be a role model
• Focus to achieve results
• Be agile
• Technical Skills

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or careers@avangrid.com

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford

This job has expired.