Manager, Loss Control
AF Group

Minneapolis, Minnesota
$90,400.00 - $151,500.00 per year

This job has expired.


SUMMARY:

This position will plan, organize and manage the activities of the loss control function for commercial trucking insurance. This position will ensure goals and standards are being met and implement cutting edge loss control practices. This position will ensure productivity meets or exceeds service and quality standards. This position will manage the departmental budget and controls costs. This position is directly responsible for the development and execution of strategies and ensuring productivity, time, quality and efficiency goals are met. This role is expected to be a major contributor in driving performance metrics including loss ratio, hit ratio and account retention.

RESPONSIBILITIES/TASKS:

  • Manage the loss control activities including: customer satisfaction, communication, quality, department and organizational goals, and overall business growth.
  • Ensure account management supports business needs and foster strong relationships with customers.
  • Partner with leadership from business development, claims and underwriting to address individual account issues and direction of the Company to meet goals.
  • Assist the Director in the overall management of the specialty loss control department this position supports including strong collaboration with claims and underwriting functions.
  • Drive the execution of staff in determining the good account/bad account selection process critical to the overall books performance.
  • Expected to take ownership of improving the customer survey scores specific to loss control.
  • Expected to manage the LC field staff to quantitatively improve the safety controls of each customer resulting in a stronger book of business results.
  • Monitor workflows to maximize efficiency-maintain acceptable level of customer service and retention.
  • Responsible for cohesion between underwriting and loss control practices specifically in prospecting.
  • Serve as a resource for underwriting concepts relative to risk selection so that guidance can be given on pricing to underwriting.
  • Responsible for developing and implementing policies, practices and procedures.
  • Maintain up-to-date technical knowledge of occupational safety and health.
  • Prepare and manage departmental metrics and performance objectives.
  • Analyze, research, and report on loss prevention industry trends, issues, case law, rules, regulations and best practices.
  • Assist in the loss control audit process that evaluates the quality of work and adherence to corporate standards.
  • Participate in the development of strategic programs in partnership across the enterprise.
  • Participate in development of annual departmental budget, monitor budget and identify budget discrepancies. Research cause and make recommendations.
  • Responsibility for balancing workload to optimize the effectiveness of the department.
  • May make on-site client service and prospect meetings to identify and evaluate exposures, hazards related to workers compensation and safety, and to analyze the business operations, processes, and organization. Generates Quality reports for underwriting on the current status of an accounts safety and loss control programs and progress to address identified loss sources and exposures.
  • May serve as interim field representative for field offices in the event of unplanned vacancies.
  • Upon request, may serve as backup in the absence of the Director.
DIRECTION EXERCISED:

Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

Bachelor's degree in occupational/industrial safety or related field required. Master's preferred. Continuous learning required, as defined by the Company's learning philosophy. Certification, or progress toward, highly preferred and encouraged.

EXPERIENCE:

Seven years of progressive responsibility in a loss control environment with demonstrated technical knowledge which provides the necessary skills, knowledge and abilities. Two years of leadership experience in a related field required. Experience within the commercial auto insurance industry preferred. Additionally, extensive experience in transportation loss control is required.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
  • Knowledge of loss control techniques including knowledge of occupational classification codes, loss ratios, claims histories, territory and workload management, and key loss control disciplines such as ergonomics, machine guarding and environmental health.
  • Knowledge of insurance operations including state jurisdictional requirements.
  • Excellent analytical, organizational and problem solving skills, and strong skills in managing ambiguous situations and issues.
  • Strong presentation skills are required to address company issues to any number of internal or external customers.
  • Must demonstrate leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management.
  • Ability to work with and empower others on a collaborative basis to ensure success of unit team.
  • Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts, persuading others, responding to questions and employing active listening techniques.
  • Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate.
  • Ability to establish workflows, manages multiple projects, and meets necessary deadlines.
  • Ability to provide customer service by responding to common inquiries or concerns from policyholders, regulatory agencies, management and employees.
WORKING CONDITIONS:

Work is primarily performed in an office setting with no unusual hazards. Travel is required, with some occasional overnight stays. Must possess a valid driver's license with a record that meets corporate standards. Ability to lift and carry computer equipment weighing up to 35 lbs. Work is required at various times of the day and sometimes weekend work may be required. Must be able to meet general physical requirements that would allow the LC Manager the ability to view and participate in account operations which may include climbing ladders and scaffolding, work in confined spaces, and or other similar situations.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $90,400 and $151,500.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.

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