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Job Description
When you are part of the team at Thermo Fisher, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Summary:
Develops and implements plans to improve technical support and capabilities while working towards corporate revenue and customer allegiance goals in a call center environment. Helps promote service contracts, parts, accessories, consumables, software, upgrades and training to customer base.
Provides the vital strategic and tactical ability to grow and maintain a high level of customer happiness and operational performance as part of the Unity Lab Services organization. Manages both a local and remote staff.
Responsibilities:
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