Office Manager Regional - Dental
Compass Health Network

Compensation: $29.22/hour

Responsible for overall effectiveness of support staff functions within designated region. Developing and implementing consistent procedures, and developing and supporting office supervisors, and partnering with all department lines for efficient and appropriate client care.

This is a full-time benefit eligible position working Monday-Friday 8:00 am - 5:00 pm. This position will cover opening/closing shifts during staff shortages.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

* Interview, select and develop Office Supervisors
* Assist with interviewing, selection and development of assigned staff
* Provide direct training and/or oversight and confirmation of training to Office Supervisors and CRS's for all office procedures and application software systems
* Assist with staff development and ensure consistent support staff processes across assigned service areas
* Review designated office data reports and seek to improve performance as needed or directed
* Perform regular review and audit of subordinate staff documentation, processes and data entry
* Provide support to Senior Director of Regional Support Services on all office developments as well as operational and staff issues
* Attend all required meetings as determined by supervisor
* Coordinate with Senior Director of Regional Support Services to provide aid with resolution of problems and escalated or difficult issues regarding patient or staff complaints
* Work with departmental leadership to ensure a professional and effective working environment
* Provide effective communication to assigned staff related to changes in current procedures
* Ensure that all assigned staff perform job duties in accordance with Compass Health's customer service philosophy
* Other duties as required

Dental Specific Duties:
* Provide administration and management of all dental operations, maintain coordination of dental services and ensure effective communication among departments
* Oversight and coordination of dental scheduler
* Quality assurance of dental services to ensure that policies and procedures are responsive to client input.
* Document and report to Sr. Director of Dental Operations any medication errors and/or negative patient experiences
* Coordinate with Sr. Director of Dental Operations to maximize program performance productivity.
* Ensures accurate fiscal responsibility for all financial transactions, e.g. patient collections, daily deposits, reconcile daily receipts/petty cash, etc.
* Function as part of a multi-disciplinary team
* Keep informed of, and communicate any changes to Medicare, Medicaid, and any Private Insurance Carriers regarding covered services and pre-auth processes as they relate to provision of services and quality patient care
* Provide Sr. Director of Dental Operations/Sr. Director of Regional Support Services with reports and training needs as appropriate

SUPERVISORY RESPONSIBILITY

* Oversees day-to-day operations and tasks of supervisees
* Completes performance development/AIM process
* Time card management - manages time sheets
* Ensures progress and development is made toward departmental strategic plan goals
* Oversees and ensures all applicable training for supervisees

* High School/GED required
* Bachelor's degree preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

* Previous supervisory experience in a professional office setting preferred
* At least 3 years of customer service experience required
* Knowledge of Microsoft office suite preferred

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.