Providing a smooth enjoyable travel experience to every passenger. Our Passenger Service Agent(s) support a fast-paced airport environment proving quality front-line customer service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling customers while effectively demonstrating TAS organizational guidelines as defined in our Best in Class program.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be able to able to speak the following languages (Polish, Ukrainian, Arabic or Eastern European).
Coordinate with Supervisor on duty to ensure we are fully staffed at each gate
Communicates daily flight schedule to TAS dispatch, Catering, and IDS (Deicing)
Coordinate with ramp supervisor, leads, and gate agents regarding gate changes
Maintain safe, on time and secure operation
Manage gate and flight operations and flight close outs –
Keep in communication with aircraft captain and crew members
Prepare dispatch release form for flights in a timely manner
Coordinates special services as needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
Organize and maintain all flight documentation
Observe weight and balance of each flight
Complete reports in timely manner
Carry out duties of a gate agent/ticketcounter agent if operational needs exist
Other duties as assigned.
Applicants must in accordance with International Air Transport Association (IATA) standards pass a security clearance (for airport security purposes) a federal background check, be fingerprinted, and complete the required educational course(s) prior to being issued an airport badge, and Customs Border Protection seal.
Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
TAS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
TAS expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.