Oliver Wyman - Human Insights Specialist - Quantitative Focus - New York
MMC

Human Insights Specialist - Quantitative Focus

In this role, you will work as part of a multidisciplinary team that focuses on understanding real user problems and business opportunities, designing, building, prototyping, testing and iterating to create scalable solutions that address our clients' most pressing problems. Members of the Studio team are focused on driving impact and creating real value for clients and internal users.

As a Human Insights Specialist, you will be:

• A leader in surfacing and distilling user insights based on deep research and understanding of human behavior
• A key contributor in building Oliver Wyman's view on the "voice of the customer" - insights that will be used by different project teams to support development of client strategies, business plans, and innovation initiatives

As a Human Insights Specialist, you will be expected to:

• Support Studio teams by delivering deep understanding of customers through segmentation, analysis of product/service use, and brand perception
• Primary research: conduct quantitative survey research to understand and predict customer behavior/purchasing motivations and to identify opportunities across categories, channels and solutions
• Secondary research: gather and analyze secondary data sources to address business problems, as well as to provide macro learning and thought leadership
• Manage full scope of research projects, including determination of best research methodology and plan, balancing business goals with specific questions to address based on stakeholders/users, and ultimately delivering data-driven learning within project timelines
• Synthesize research into insights, opportunities, and digestible frameworks
• Work well in interdisciplinary teams:Co-create with other human insights specialists, engineers, designers, business experts, clients, and end-users, working in a fully integrated (vs. silo-ed manner), interface effectively with individuals across functions and levels
• Demonstrate strong communication skills:Demonstrate effective written and verbal communication and interpersonal skills
• Be a self-starter who takes initiative:Able to work under very little supervision and guidance to meet team goals and complete assignments within established time frames, be flexible and willing to learn - adapt quickly to new problems and fluid project circumstances
• Have the analytical skills to develop actionable customer insights, including:experience working at a customer research agency, data syndication company, and/or experience working in a market research/customer insights function. Comprehensive, up-to-date research and analytical techniques and methodologies (notably primary research)
• 3-5 years of relevant experience

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