Onsite Advanced Technical Support
Kforce Inc.

San Francisco, California


Kforce has a client that is seeking an Onsite Advanced Technical Support in San Francisco, CA.Roles and Responsibilities:
  • Providing a high level of customer service: Deliver excellent customer service at all times, ensuring that users' technical issues are resolved quickly and efficiently, and that their needs and concerns are addressed in a timely and professional manner; Communicate clearly and effectively with users, providing regular updates on the status of their issues and proactively addressing any concerns they may have
  • Continuously improve customer service: Continuously review and improve customer service processes to ensure that users' technical issues are resolved quickly and efficiently, and that their needs and concerns are addressed in a timely and professional manner; Actively seek feedback from users and use this feedback to continuously improve the level of service provided
  • Building positive relationships: Build positive relationships with users, acting as a trusted advisor and providing them with the technical expertise they need to effectively use the systems and devices they rely on
  • On-site support and badge access: Provide on-site support to users, troubleshoot, and resolve technical issues, and ensure badge access is granted and maintained for authorized personnel
  • Desk setup: Assist with the setup and configuration of users' desks, including hardware and software installation
  • Network, printer, and camera support: Provide support for network connectivity, printer setup and maintenance, and camera installation and troubleshooting
  • Conference room support: Ensure that conference rooms are equipped and ready for use, including setup and troubleshooting of audio-visual equipment
  • Subject matter expert: Act as a subject matter expert in one or more areas of technology, providing guidance and support to other members of the technical support team


  • Strong technical knowledge and experience in areas such as network infrastructure, hardware and software troubleshooting, and security
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Ability to lift and move equipment as needed
  • This role requires someone who is able to provide a high level of customer service, has excellent communication and problem-solving skills, and is able to work well under pressure
  • They should also be able to work independently and as part of a team

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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