Onsite Support Technician
AVI-SPL

Los Angeles, California

This job has expired.


Description

Job Summary

This position is for onsite audio/visual (AV) assistance only and is focus on completing daily checks of customer technology - primarily, but not limited to, conference room spaces. The assignment is at one customer location, is 100% onsite and requires business casual attire appropriate for a professional work environment. Primarily looking for someone with strong customer service skills, flexibility and a desire to learn new technologies. We will provide training for any technical areas.Essential Duties and Responsibilities

  • Perform daily checks of assigned customer technology throughout the day using a provided form
  • Document all issues found in the provided form and in a ticketing system called ServiceNow
  • Repair minor issues and assign more complex issues to a Level 2 technician
  • Operate and test daily functionality of all AV in integrated conference rooms - as well as other assigned technology
  • Assist with company meetings/functions that require use of AV infrastructure
  • Setup and breakdown of assigned onsite meetings
  • Responsible for escalating all "next level" break fix issues to the appropriate resource for resolution
  • Ensure AV spaces are presentable for use
  • Other reasonable duties assigned as needed
Skills and Abilities
  • Extensive customer service background in the retail or hospitality industries would be a plus
  • Willingness to be flexible and open to change
  • Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization
  • Ability to test equipment and perform basic troubleshooting
  • Ability to work and think independently and ensuring deadlines are met
  • Basic computer knowledge
  • Knowledge of basic signal flow for audio video and control a plus
  • Ability to balance multiple tasks with changing priorities
  • Strong organizational skills and excellent attention to detail

Education and/or Experience
  • Minimum high school diploma or equivalent
  • Demonstrated working knowledge of AV practices and procedures a plus
  • Videoconferencing experience including operation call set-up and equipment a plus
  • Experience and knowledge of web conferencing tools such as MS Teams, Google Meet a plus

Working Environment
  • 100% onsite role at a customer site in Los Angeles
  • Highly professional environment, which requires a professional demeanor and appropriate business casual clothing


This job has expired.

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