Operations Support Specialist
Stride, Inc.

Job Description

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

Passionate Educators are needed at the Stride K12 partner school, Michigan Virtual Charter Academy. We want you to be a part of our talented team!

The mission of Michigan Virtual Charter Academy is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

Support Operations focuses on processes and teams including: general office administration and clerical support; reception/telephone/switchboard; mailroom & filing support. High School diploma or GED, Associate's degree, or professional certificate, 5+ years of experience

Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Works closely with School Operations Manager to manage projects and perform systems tasks for major school events, such as weekly enrollment, Re-Registration, Semester End Transition, and Year End Transition;
• Mentor, train and advise peers on key registrar team deliverables.
• Works with School Operations Manager and administrative staff to ensure the school is in compliance with and meets all audit requirements;
• Maintain and ensure student academic records and processes (including but not limited to graduation plans, report cards, transcripts, records distribution) are in accordance with school operations and accreditation policies
• Assists School Operations Manager with the development and drafting of school policies and procedures, e.g. assists with the Company's efforts nationally to develop policies and procedures, training standards and curriculum enhancements;
• Fosters strong working relationships with Academics, Operations, Enrollment, Sales and Account Management as well as vendors, districts, state and other education stakeholders;
• Provide troubleshooting and solutions in a timely manner to more intricate customer issues, requests, and problems utilizing critical thinking, knowledge of alternative academic paths and advanced knowledge of systems, products, and processes
• Identify and work with management and cross-functional teams to implement changes to existing procedures to support department goals and requirements
• Contribute to the integrity, confidentiality, and security of all student records per policy
• Adheres to organization's best practices and solutions to ensure operational efficiency and optimal customer experience
• Responsible for MCIR (immunization) reporting
• Lead pupil accounting audit
• Generates and maintains electronic data records for child accounting, special education child accounting, and residency requirements
• Assists with state reporting
• Assists with a wide variety of teacher and staff support issues, including but not limited to, solving or escalating basic systems and technology problems, ordering and reclaiming equipment and materials, and responding to inquiries and teaching staff and teachers about K12 systems;

Supervisory Responsibilities:This position has no formal supervisory responsibilities.

Minimum Required Qualifications:

• Bachelor's degree AND
• One (1) to three (3) years of operations, project, or product management/support experience OR
• Equivalent combination of education and experience

Residency Requirement:Must be a Michigan resident.

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:

• Strong attention to detail, including proof-reading and editing skills
• Strong written and verbal communication skills
• Strong technology skills
• Ability to multi-task under time pressure while remaining calm
• Experience using search engines (internet) for research projects
• Experience using a student information system and/or other type of database
• Proficient in MS Excel, MSWord, and Outlook
• Ability to pass required background check

Desired Qualifications:

• Formal project management experience in fast-paced or start-up environment

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is an office-based position. The noise level in the office is usually moderate (computers, printers, light foot traffic).
  

Job Type
Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This job has expired.