Organizational Development Consultant
Mass General Brigham(PHS)

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Organizational Development Consultant will facilitate a broad spectrum of projects, programs and interventions across Mass General Brigham. The Consultant will work with HR colleagues, leaders and team members from the People and Organizational Development function areas (Learning, Leadership Development, Mobility and Succession, and Project Management). Projects and programs may be initially dedicated to supporting a specific entity within the system with the intention of aligning practices and/or creating models that can scale across the entire enterprise.

Reporting to the Director of Organizational Development and Engagement, the Consultant will facilitate projects in collaboration with team members offering contemporary solutions. The ideal candidate will have corporate experience working in large, diverse, complex, matrixed organizations.

Key Roles and Responsibilities

The Organizational Development Consultant will facilitate a broad spectrum of projects, programs and interventions across Mass General Brigham. The Consultant will work with HR colleagues, leaders and team members from the People and Organizational Development function areas (Learning, Leadership Development, Mobility and Succession, and Project Management). Projects and programs may be initially dedicated to supporting a specific entity within the system with the intention of aligning practices and/or creating models that can scale across the entire enterprise.

Reporting to the Director of Organizational Development and Engagement, the Consultant will facilitate projects in collaboration with team members offering contemporary solutions. The ideal candidate will have corporate experience working in large, diverse, complex, matrixed organizations.

Consultation skills
Works in collaboration with the senior consultant in leading internal clients through the exploration of presenting problems and collaboratively deciding on a course of action. Understands and assesses issues by utilizing a systemic thinking approach. Assist leaders in understanding how strategies, structures, systems, and people interactions impact the entire system and affect business outcomes.

Interventionist
Is knowledgeable of and supports structured change management strategies and methodologies to ensure successful and sustainable organizational behavior change. Has a solid knowledge of what tools can be effective during specific phases of the change process and knows how to utilize these tools to achieve greatest gain in organizational capability.

Collaborates for change

In collaboration with senior consultant for organizational development, improves organization effectiveness using solid knowledge in organizational design principles. Supports the use of an operating model methodology to assist in defining an effective organization structure that is inclusive of core work, core competencies, key positions, roles and responsibilities, tools, operational norms and structure. Assists senior consultant to diagnose functional and dysfunctional aspects of the structural system and collaborates in problem solving and action planning to increase effectiveness.

Practitioner skills

Understands the process of interactive group dynamics and holds a solid understanding of group interaction and dynamics; understanding how groups develop and how members relate to each other. Utilizes team effectiveness theory and best practices to assist in the assessment, planning, design, implementation, & evaluation of team development activities based upon identified individual, group, and organizational needs.

Partnering for success
Establish and maintain strategic business partnerships with the Human Resources department and business units across the MGB enterprise; interface with leaders at all levels.

Continuous learning
Research trends and innovations and remains current with all developments, new techniques and new technologies in the field of organizational development and organizational behavior.
Problem Solving

The problems encountered on a recurring basis in this role might fall into any one of these areas: strategies, structures, systems, and people. Often more than one factor is encountered or misaligned, and in complex instances, all of them require attention. This position requires the ability to assess which factor(s) need intervention and identify and/or design the approach in order to help a team, department, service line or organization achieve greater effectiveness and competitiveness. Several factors may add to the complexity of resolving issues, such as limited resources, competing priorities, engagement of key stakeholders, or leadership support.

Impact

The work of organizational development and design can significantly influence the organization, primarily through its impact on staff and leadership due to the nature of the work. The OD process itself (leading change contracting, diagnostics, data collection, feedback, intervention design, implementation and evaluation) impacts both staff and/or leadership depending on the size and nature of the intervention. Accessing department structures, the Consultant will use organizational design to co-create structures, roles, and processes to strategic objectives and involve changes in how organizational leaders think about and act upon the work.

Interactions/Interpersonal Skills

The OD consultant requires strong interpersonal skills to effectively communicate with cross-functional teams, including staff at all levels of the organization, the ability to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; develop a network of contacts and target specific influential people to reach goals; work closely with other departments as necessary.

Qualifications
Qualifications

• Bachelor's Degree required, Masters Degree preferred
• Minimum of 4 Years of Organization Development experience required
• Healthcare experience or extensive experience working in a large, matrixed organization preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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