Outbound Benefits Specialist II
Elevance Health

Description

Location: This position will work in a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations.

Pharmacy Benefits Specialists are Elevance Health Customer Care Representatives who work on a dedicated team supporting our ZipDrug product. You will be responsible for offering an added free benefit with Individual or Senior (Medicare BU), Commercial + Medicaid services telephonically and providing a high level of customer service while acting as a trusted advisor and educator on pharmacy-related inquiries.You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.

If you want to be the driving force in helping our members maximize value from their healthcare plans while helping them enhance their pharmacy experience-apply today!

This position requires associates to handle a heavy outbound calling workflow while managing follow-up with our members. It is a fast-paced role in a production environment. Successful Pharmacy Benefits Specialists maintain a comprehensive working knowledge of all company services and study competitive services and related industry issues. Your personal awareness of the competitive advantages and disadvantages of our plan and others will give you the edge needed to succeed.

How you will make an impact:

• From the moment you log in, you'll be focused on ensuring the successful enrollment of new members, offering the ZipDrug benefit through outbound calls in a professional and consultative manner.
  
• You will provide thorough and effective customer service while educating the members on the services offered to them with both oral and written information.
  
• In every call, you will optimize closing opportunities utilizing all sales tools and skills available.
  

• You are expected to complete accurate documentation, maintain records, and update the database with documentation of all activities during the sales cycle.
  
• You will partner internally to create a seamless experience for our customers and resolve potential issues, and troubleshooting issues with the activation team.
  
• Ability to work in a hybrid model and go onsite quarterly for meetings.
  
• When working at home, you must have internet access and a quiet and private workspace.
  

*Hours: Monday - Friday 9:00 am - 5:30 pm ET

Minimum Requirements:

• High school diploma and 2-3 years of experience in customer service or any combination of education and experience, which would provide an equivalent background.
  

Preferred Skills, Capabilities, and Experiences:

• 2+ years of outbound calling (scheduling, marketing, sales, collections, banking, real estate, finance, skip tracer, telemarketer, medical) is highly preferred.
  
• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact is preferred.
  
• A customer advocate willing to listen and find creative solutions to address and resolve customers' questions, issues, or concerns is preferred.
  
• A composed individual able to multi-task, navigate multiple computer applications, and work efficiently while communicating and serving the customer is preferred.
  
• A strong work ethic and sense of responsibility to your teammates and our members is highly preferred.
  

• Flexible and quick learner, willing to adapt to changing customer and business needs is highly preferred.
  

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World's Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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