Overnight Front Desk Agent
Hyatt

Job Description

$1,000 SIGN ON BONUS

This bonus is for new hires, rehires and supervisors. Internal candidates, college programs, and managers are excluded.

Payments are in $500 increments at 30 and 90 days, paid on the following paycheck.

JOB SUMMARY

Are you ready to grow your dream career while making others' vacation dreams come true?

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

CORK WORK ACTIVITIES

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  
• Speak using clear and professional language; answer telephones using appropriate etiquette.
  
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  
• Comply with quality assurance standards.
  
• Stand, sit, or walk for an extended period of time.
  
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  
• Attention to customer service with a professional and pleasant personality.
  
• Available to work a flexible schedule including evenings, weekends, and holidays.
  
• Perform other reasonable job duties as requested by Supervisors.
  

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

This job has expired.