PMO Consultant/SSL (San Francisco, CA)
Z's Associates, Inc

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS's Program Management Office provides planning, delivery, and governance expertise to a wide range of clients and internal stakeholders. Our global organization is comprised of team-oriented, pragmatic, and results-driven people who thrive on solving challenging problems and driving the implementation of critical solutions. Our people come from diverse backgrounds, but share a passion for ensuring successful delivery of planned outcomes for our customers - both external clients as well as internal practice areas and industry verticals

PMO CONSULTANT/SSL (Space Success Lead)
The PMO Consultant/SSL (Space Success Lead) is the go-to resource for Client and Practice Area Leads to ensure execution of crucial initiatives related to overall space and client success. While they may or may not spend time directly in front of clients, their focus is to ensure individual members of the space are better off when in front of their own clients, and that related work is connected on the back end. The SSL is a key connector of the overall CST, and ensures prioritized projects across the space move forward, collecting input from the broader team as needed while keeping leadership updated and aware of progress.

Job Description:

• PMO Consultant (SSL) is a key member of the space leadership team providing cohesion within the team and connecting the dots across people and topics.
• In this role PMO Consultant (SSL) will own execution of crucial initiatives related to overall space and client success. While they may or may not spend time directly in front of clients, their focus is to ensure individual members of the space are better off when in front of their own clients, and that related work is connected on the back end.
• PMO Consultant (SSL) creates the structure and processes that enable the team to achieve its vision, strategy and key milestones for a space/ practice area
• PMO Consultant (SSL) is a key connector of the overall space, and ensures prioritized projects across the space move forward, collecting input from the broader team as needed while keeping leadership updated and aware of progress.

Responsibilities:

Strategy

• Account Strategic Planning - Drive the strategic account planning process, working with senior account team members to understand client focus areas and goals
• Practice Area Growth - Define and communicate how new service offerings or areas will operate, applying consultative expertise and an "outside in" focus
• Cross-account perspective - Ensure best practices across client teams are identified, harvested, and distributed so that they can be leveraged by all teams

Operations

• Project Synergies - Organize cross-team sessions to share best-practices for related projects, and develop repeatable approaches to solve common challenges
• Client Initiatives - Drive special client initiatives (e.g. organizational goals initiatives, ZS-client training offerings, ZS-client idea exchanges, etc.)
• Procurement - Track cadence of meeting with client procurement teams and help to prepare materials to bring into meetings
• Business Development Pipeline Management - Define and implement best practices for tracking business development, drive clarity and capture future opportunities across account leadership team. Identify opportunities for taking a strategic, synergistic approach across opportunities
• Compliance Processes - Ensure completion of all mandatory client trainings and processes
• Customer Feedback - Facilitate customer feedback process and drive improvement regarding feedback, identify and drive opportunities to increase customer satisfaction

People Programs

In collaboration with broader enterprise teams (HR, Learning, Staffing, Finance, Admin):

• Culture - Organize team-building events to help grow and maintain culture and community
• Learning - Help organize knowledge sharing meetings to advance client-relevant skills, effective coaching, and other initiatives in collaboration with the Learning and Development and HR Business Partner teams.
• Staffing - Track staffing requests for rotation/transition into and out of the practice or client team. Work with HR Business Partner and Staffing Partner to ensure staffing needs are met while managing rotation/transition statuses
• Recruiting - Support team staffing needs by working with space leadership and broader HR team to ensure appropriate resourcing/hiring plans are in place to support the practice or client team
• Onboarding - Organize and support onboarding procedures and materials for new members, in collaboration with broader client or practice team as well as the HR team
• Knowledge Management - Organize repositories on the intranet, SharePoint, Teams, etc. and encourage knowledge sharing and best practices
• Global Collaboration - Facilitate collaboration between ZS global offices to best support practice, industry, and client teams

Qualifications:

• BS in Business related field and business experience, MBA, or demonstrable experience equivalent along with 8 â₠" 10 years of relevant work experience.
• Experience in consulting and operations
• Business-minded and a strategic planner
• Strong people management skills, and experience in leading and teambuilding
• Familiar with consulting environment - business model, organization, tools, systems, processes, and administration, and related tools, templates, processes and timelines
• Strong business acumen - able to understand a myriad of business-related information sources and make sound and timely decisions
• Strong financial acumen
• Effective communication skills; Capable communicator at executive level
• Presentation decks and story boards on key initiatives
• Strong public speaking skills, able to organize and lead large organization events
• High quality written communication for business plans, initiative justification, CST memos, and policy documentation
• Experienced project manager in leading change management initiatives
• Proven history of obtaining results in challenging environments
• Experience creating or administering organization policy, measures, metrics
• Strong creative flair in developing ad-hoc people programs that enhance work-place environment
• Strong grasp of systems and processes
• Mastery of PowerPoint, Outlook, and Excel
• Creative, driven, positive, effective personality, willing to take on tasks at any level to ensure success

ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.

NO AGENCY CALLS, PLEASE.

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