Primarily responsible for scheduling audit appointments for Premium Auditors. Responsible for the Premium Technician Review OnBase queue and triages incoming phone calls to Premium Audit Department. Responsible for evaluation, approval, completion and processing of basic mail audits and estimating, in a multi functional business unit for a single state or states with similar rules. Provides technical assistance via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center Representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI/regulatory bureaus, and policyholders.
Minimum 12 credit hours of coursework in Accounting, Business, Insurance, Finance or related field and progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU). Combinations of education and experience may be considered in lieu of education requirements. EXPERIENCE REQUIRED:
Minimum of two years relevant customer service experience exchanging information and answering basic inquiries over the phone. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
- Experience with payrolls, bookkeeping or accounting.
- Familiarity with company software systems: AuSuM, OnBase, Point, and Customer Inquiry.
- Progress towards an Associate degree in Accounting, Finance, Insurance, or a related field.
- Completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU).
Work is performed in an office setting with no unusual hazards. Position hours are 9:00 am - 5:45 pm.
Basic Word, Basic Excel, Basic Windows, Reading Comprehension, 10-key, math, typing 40 WPM, and proofreading.
This job has expired.