Product Manager
CSG

23110 Product Manager (Open)

Position Type:
Full time

Location(s):
US.TX.RemoteUS.AZ.Remote, US.AZ.Remote, US.CA.Remote, US.CO.Remote, US.CT.Remote, US.DE.Remote, US.FL.Remote, US.GA.Remote, US.HI.Remote, US.IA.Remote, US.ID.Remote, US.IL.Remote, US.IN.Remote, US.KS.Remote, US.KY.Remote, US.LA.Remote, US.MA.Remote, US.MD.Remote, US.ME.Remote, US.MI.Remote, US.MN.Remote, US.MO.Remote, US.MS.Remote, US.MT.Remote, US.NC.Remote {+ 21 more}

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$101,005.00-$161,608.00

Position Details:

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

Essential Duties/ Responsibilities:

• Own the execution of the Value-added services roadmap
• Work with the Product leader in Value-added services, develop product requirements, and partner with the delivery team to take it to the finish line.
• Contribute to product strategy, and vision by identifying market opportunities, market threats, industry trends, competitor and regulatory changes to position products and features to increase revenue
• Work closely with internal teams and when and where needed with external customers to understand and evaluate merchant needs
• Use both qualitative and quantitative data to identify and prioritize customer paint points to solve
• Scope new initiatives, get senior leadership and executive alignment and coordinate with cross-functional teams where required
• Not only ship new features/products, but continually monitor and makes recommendations on process and product improvements
• Operate independently, with minimal supervision to effectively identify solution approaches, prioritizing features, and escalating appropriately
• Responsible for managing Epics and collaborate closely with internal Agile teams in adding items to the product backlog.
• Understands the P&L around the products they support and uses that information to influence project requirements and direction.
• Comfortable in a fast-paced environment, comfortable with change and ambiguity
• Collaborate with internal teams in problem solving while develop constructive working relationships that demonstrates CSG's core competencies and values

Minimum Requirements:

• At least 5+ years of prior product management experience managing in an agile software development environment taking SaaS products from concept to launch and iterating through versions to improve the experience
• Prior experience managing information services products, and/or in technical product management
• Excellent verbal and written communication skills to precisely articulate the problem and benefit of a solution to both internal and external audience.
• Demonstrates attention to detail
• Strong research, analytical and problem-solving skills required. Prior experience using data to make decisions.
• Having a sense of urgency to solve customer issues
• Demonstrates strong interpersonal & organizational skills.
• Strong knowledge of Microsoft Office - Word, Excel, and PowerPoint.
• Bonus point, for prior experience using design thinking framework to discover customer problems and to validate usability and value of proposed solutions.
• Prior Payments processing experience or knowledge is beneficial
• Prior experience with Billing/Pricing and adoption management will be beneficial
• Computer Science, math, science degree or software engineering experience

Benefits:

CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view: https://online.flippingbook.com/view/854641217/ .

This role is eligible for a bonus opportunity.

This job has expired.