Product Quality Initiative Specialist - Customer Experience
DraftKings

Las Vegas, Nevada

This job has expired.


DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It's simple, at DraftKings, we believe life's more fun with skin in the game. For that reason, we're committed to responsibly creating the world's favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

We use technology to create great experiences for sports fans.
Since our founding in 2012, DraftKings has been defining what it means to be a technology company in sports entertainment. To help us achieve our goals, we are growing our dynamic team. Do you love working in a fast-paced environment that is constantly evolving? Are you able to use creativity to help solve problems that don't have clear solutions? If so, then we think you will love working with us.

The strategy behind the game.
We're growing rapidly and are searching for a Quality Initiative Specialist on the Customer Experience Community team. When you join our team, you will use a combination of data metric analysis, stakeholder inputs, and industry instinct to identify new opportunities to improve the customer experience. Through the pursuit of these new opportunities and efficiencies, you'll help us solve customer problems before they even occur. Sound good to you? If so, then we think you'll love it here.

What you'll do as a CX Product Quality Initiative Specialist:

  • Collaborate with Product, Operations, and Analytics partners across the business to develop business cases for customer experience volume deflection.
  • Continuously monitor and update roadmap priorities and metric-driven successes.
  • Measure the performance of each PQI initiative launched, inclusive of KPI metrics.
  • Understand and embrace the types of interactions DraftKings customer experience agents have with our customers, as well as their expectations.
  • Develop metric-filled business cases to sell actionable change to stakeholders.

What skills you will use:

  • Ideally, you have 3+ years of e-commerce product analytics experience.
  • a Bachelor's degree in a field that relates to product management, data analysis, business, or a related field.
  • A proven track record of driving cross-functional projects from inception to completion.
  • Prior experience writing or editing SQL / Snowflake queries.
  • Meticulous attention to detail and the ability to thrive in a team environment to achieve a common goal.
  • Knowledge of the daily fantasy and sports betting customer experience a plus.
  • Prior experience with ZenDesk a plus.

#LI-JL1

Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we're great at coming together to find creative solutions to some of tech's most interesting problems. If that sounds good to you, join us.

Apply now
As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.

We're proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We'll never discriminate against anyone's background or creed. If you're good at what you do, we want you to do it at DraftKings.

You may be required to become licensed through applicable regulatory agencies.


This job has expired.

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