Program Coordinator - ACT - Nashville
Koch Enterprises

Nashville, Tennessee

This job has expired.


South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.


Job Description Title: Program Coordinator - ACT - Nashville, TN
Reports To: Client Services Manager
Full-time non-exempt with full benefit package including 401k

Position Summary: The Program Coordinator is responsible for the successful coordination of recurring services for ACT's major clients. This role is the primary contact for new and existing clients that provides support during implementation and throughout the ongoing service experience.

Essential Duties and Responsibilities:

• Coordinate implementation of major clients' recurring services, such as inspections, PMI's, and monitoring takeovers
• Act as communication liaison between company and client
• Successfully onboard major recurring clients to the ACT Support Portal
• Create internal service tickets and prepare for invoicing, may include reviewing deliverables and invoices from third party service providers
• Identify issues and coordinate resolution strategy as necessary.
• Promote and adhere to the company's core values of Integrity, Excellence, Teamwork, Ownership and Personal Dignity in all areas. Other Duties and Responsibilities:
• Attends scheduled company meetings
• Attend client meetings offsite as needed.
• Attends training classes held either onsite or offsite as required Requirements * :
• Must submit to and pass pre-employment drug screen and random drug screens as mandated by the Tennessee Drug Free Workplace program.
• Must be able to become a registered alarm employee under the requirements of the State of Tennessee.
• Must have clear and effective oral and written communication skills.
• Good understanding of the objectives of the Program
• Ability to build credibility, trust and rapport with stakeholders at all levels, both within and outside of the organization.
• Ability to work positively with the wide range of individuals involved in the program. • Strong organizational skills.
• Strong experience and skills with MS Office and ability to learn technology platforms

Physical Demands: Must be able to use a computer and phone to communicate with customers and employees via calls, text message, and/or email.

Work Conditions: • Work is performed primarily indoors in a climate-controlled environment.

*Reasonable accommodations may be made to enable individuals with disabilities to perform required tasks.

Disclaimer: Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

EEO m/f/d/v

Other details

  • Job Family PROJCORD
  • Pay Type Hourly
  • Employment Indicator Regular
  • Travel Required No
  • Required Education High School


This job has expired.

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