Project Manager Assistant
SGS North America Inc.

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Our Dayton, NJ laboratory is looking for a Project Manager Assistant to join their team! The Project Manager Assistant is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. The Project Manager Assistant provides support within a functional group of Project Managers. This role is responsible for assisting with bottle orders, change orders, login review, subcontracting, and PTO coverage. The Project Manager Assistant is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the project managers.

Job Functions

• Processes sample orders for all matrices and collection media types and coordinates delivery and pickup of sampling supplies and samples.
• Executes change orders, based on client instructions, to modify or add to the specifications originally requested on the chain of custody.
• Reviews login information daily as entered into the laboratory information management system (LIMS) and request corrections or modifications as needed.
• Informs clients of any sample receipt anomalies and provides technical support for the resolution of such issues.
• Assists in processing subcontract requests to internal and external labs for testing not offered within the home lab.
• Manages subcontracting and subcontracting data to ensure timely delivery of analytical reports to clients.
• Takes overflow phone calls. Assists clients with requests related to sampling, reporting, billing, etc. and takes messages for the Client Services team.
• Makes or returns specific phone calls as directed by project managers for their ongoing projects.
• Provides back-up coverage for project managers within functional group - both email and phone calls
• Checks on TAT and on time report delivery for project managers on your team.
• Assists login department in overflow and/or coverage situations.
• Performs other duties as needed

• Associates' degree or equivalent industry experience AND 0-1 years of experience (education, work related, or a combination) in sciences and/or customer service (Required)
• Bachelor's degree in Environmental Science, Biology, Chemistry, or a related field and 1 to 2 years of relevant experience (education, work related, or a combination) in sciences and/or customer service (Preferred)
• Exceptional communication skills (Required)
• Self-starter (Required)
• Advanced English language skills (Required)
• Advanced mathematical and reasoning skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) (Required)