Quality Inspection Failure Analysis
Intuitive

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. 

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.  

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care. 

Primary Function of Position:

The F/A Tech is responsible for the timely processing and dispositioning of all returned Instruments and Accessories materials to scrap or FGI. 

Roles and Responsibilities:

• Process, disposition, and track related returns.
  • Process specific returns requiring sterilization to ensure safe handling.
  • Receive returned materials in the Complaint System.
  • Perform failure analysis of defective instruments and accessories by evaluating the mechanical and electrical characteristics of returned items
  • Perform credit analysis of returned instruments and accessories- defective and/or excess
• Manage discrepant returns (recordation and reconciliation) to enable RMA processing.
  • Store and dispose of dispositioned instruments and accessories.
  • Recommend/implement RMA process workflow improvements.
• Drive davinci standard, S, and Si systems and able to perform functional tests.
• Dispose bio-hazardous material post sterilization as required and maintain the necessary documentation for disposal
• Perform “Purging tasks” for all the completed RMA’s and process the instruments as required
• Assist FA team on regulatory requirements in resolving “Reportable I/A” events and “Recalled” instruments
• Review and maintain DOP’s and SOP’s pertaining to I/A RMA operations

Skill/Job Requirements:

• Minimum One to five years related experience or training, or equivalent combination of education and experience.
  • Understanding of Customer Service, Field Service, Manufacturing Engineering, Production, Quality Product Inspection and Quality & Regulatory Affairs operational and informational needs desirable.

Previous work experience in Production, or Quality Inspection is desirable.

• • Knowledge of Good Manufacturing Practices & Quality Systems Regulations is desirable.
• Understanding of Business Information Systems (i.e., SAP ERP and CRM & Agile).

• Ability to verify assembly documentation accuracy and to read engineering drawings, etc. is a plus.
• Must be proficient in the use of Microsoft Office suite of applications.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : No

Travel Requirements:No Shift:Shift 1 - Day

This job has expired.