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Overview
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial's 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
The Regional Quality Manager for Precision Technologies is responsible for customer quality experience and solutions implementation for Precision Technology (PT) products and machine functionality within North America Region. This role develops a team of Customer Quality specialists/engineers focused on early identification of product quality and behavior issues, rapid field containment of quality issues, and resolving sophisticated technical support problems (THD Level 2/3) as well as accurate documentation and communicating of issues to global Digital/Precision Solutions team for resolution and incorporation into new and current product. Champion of voice of NA customer in Current Product Management process. Defines regional customer acceptance criteria for new product based on regional needs. Collaborates proactively across Quality functions and Product Platforms respective of the integrated and inter-reliant nature of sophisticated agricultural machinery and Precision Technologies (PT). Support and coordinate with Global Product Platforms (GPP), Digital Solutions Product Management, Global Quality Leaders and Brand Management to improve customer driven solutions to regional product issues. Supervises product performance in the field, identifying the key technical issues to be resolved and driving the root cause analysis and resolution process in collaboration with Global Precision Technologies Quality and Customer Success team.
This role can be located in Racine, WI or Burr Ridge, IL and is eligible for a flexible hybrid work model.
Responsibilities
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