Real Estate & Customer Experience, Senior Manager
Prologis

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world's most vibrant centers of commerce, with over 1 billion square feet in 19 countries, over $200B of gross AUM. Some of the world's largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create a competitive advantage. As a top ranked U.S. company among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:
Real Estate & Customer Experience, Senior Manager

Company:

Prologis

Real Estate & Customer Experience, Senior Manager

Do you want to play a role in global commerce?

As a Real Estate & Customer Experience Senior Manager, you would be leading a team that strives to provide best in class service to customers in our 37 million square foot industrial portfolio in the Houston Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. The Houston team consists of 47 professionals and enjoys a fun, dynamic team culture. We are committed to the success of our customers, our community and each other, and we strive daily to make a difference. If you thrive in a fast-paced, high-energy environment that values hard work and performance, this could be the position for you!

What's needed in order to do that:

• The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Dedication to delivering exceptional customer service through proactive and responsive service.
• Proficient lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Ability to maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Lead a team of 6-10 employees (property managers, maintenance technicians, administrative personnel) by conducting regular meetings to review service expectations, brainstorm, problem-solve, etc.
• Ability to motivate, train/develop, and direct people as they work, identifying the best people for the job.
• Assimilate and analyze information pertaining to market and economic conditions.

Tell us if you're ready.

• 5-10 years of commercial real estate experience; or 15+ years of experience as a property manager; or a CPM or RPA designation
• Must have a current real estate sales license or be able to obtain a license within six months of employment.
• Minimum of five years' supervisory experience.
• Ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.
• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
• Strong mathematical and analytical skills.
• Strong working knowledge of property management accounting software.
• Requires a valid driver's license and the ability to travel to multiple properties.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• YARDI software experience preferred.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

#LI-Hybrid

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All job offers are contingent upon successful completion of drug screen and background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:
Full time

Location:
Houston, Texas

Additional Locations:

As a condition to the commencement of your employment, Prologis requires proof of full vaccination against COVID-19. You are considered fully vaccinated two (2) weeks after your second dose in a two-dose series, such as the Pfizer, Moderna or Novavax vaccines, or two (2) weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine. In addition, all employees must have at least one vaccine booster when eligible. Prologis will consider requests for a reasonable accommodation as to the vaccination requirement on the basis of a disability or sincerely-held religious belief in accordance with applicable law.

This job has expired.