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iOFFICE + SpaceIQ is making workplaces smarter and employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can do their best work, come to iOFFICE + SpaceIQ. Our mission is to help businesses of all sizes reach their full potential by creating great workplaces that attract and retain the talent they need to grow and succeed. If you are looking for a dynamic, entrepreneurial career opportunity, join SpaceIQ and our suite of products: Archibus, Serraview and SiQ in transforming the workplace.
The Renewal Manager is responsible for a team of renewal specialist dedicated to the renewal of SaaS and maintenance contracts covering all global customers. The renewal manager monitors, measures and forecasts the progress of the team against targets and performance goals weekly. The renewal manager engages in assisting their team in difficult negotiations and ensures roadblocks to timely renewal are removed. The renewal manager owns the integrity of subscription, maintenance and term data in Salesforce and reports prepares monthly reports to the executive level.
Essential Duties:
- Own, drive and lead the renewal process in collaboration with customer success, account management, and billing team
- Engage with key decision makers to identify customer requirements and remove road blockers to ensure on-time renewal
- Maintain and report accurate 90 day forecast of renewals
- Coach and manage a team of renewal specialists, focusing them on enhancing their metrics
- Analyze renewal data and suggest and execute strategies to enhance overall renewal rate of the business
- Collaborate with revenue operations, finance and other departments to maintain the integrity of renewal data in systems
- Build streamlined processes to increase the efficiency and productivity of the renewal team through tools & automation to align with the overall Go to Market strategy
- Execute mass renewal contract amendment strategies and assist with difficult negotiations.
Benefits:
- Health, Dental, & Vision
- Dependent, Spousal and Domestic Partner coverage available
- Up to $1000 Company HSA Contribution
- Medical, Dependent Care and Limited FSA Accounts
- Income Protection and Replacement - 100% Company Paid
- Short Term Disability
- Long Term Disability
- Life Insurance
- Cash accumulation and Work/Life balance
- Up to 4% - 401(k) company match (immediate 100% vesting)
- 10 Paid Holidays
- Flexible PTO
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled
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