Representative I, Customer Service Support(ACDV)
Resurgent Capital Services

Greenville, South Carolina

This job has expired.


Building Bridges, Moving Ahead
Work hard. Play hard. Breathe Easy. That's a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.

Summary:

Customer Service Support Representatives I use their process knowledge to investigate and resolve customers' inquiries received directly via correspondence or indirectly via ACDVs from credit bureaus.

Responsibilities:

  • Identifies and executes required actions regarding information received on Resurgent accounts, while adhering to all state and federal laws
  • Evaluates consumer correspondence documents or ACDVs to determine appropriate actions, stat using, routing, notation and follow-up.
  • Maintains established levels of productivity, efficiency, quality and Error free rate to ensure company standards are met.
  • Researches and resolves disputed accounts using appropriate systems and accompanying support documents
  • Maintains the integrity and accuracy of the reporting information through manual changes and deletions using appropriate systems
  • Perform various administrative duties assigned by management

Qualifications/Skills:
  • 1-2 year(s) of Customer Service experience required
  • Ability to identify process gaps and trends
  • Preferred knowledge of using OnBase
  • Preferred knowledge of processing all types of ACDVs
  • Flexibility concerning job functions and scheduling
  • Ability to maintain confidential information
  • Ability to use cognitive skills to determine resolutions to customer inquiries
  • Excellent communication skills and ability to work with a diverse team
  • Excellent work ethic and integrity
  • Detail-oriented, analytical, and extremely organized
  • Ability to work individually with minimal supervision
  • Computer proficient with various MS Office applications and efficient typing skills
  • Must become Company certified in compliance with the FDPCA

Educational Requirements:

• High school diploma or equivalent

• Some college or equivalent work experience desired

Resurgent is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!


This job has expired.

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