Reverse Logistics Administrator (Remote Optional - Will Occasionally Need to Work Onsite)
Jabra

Jabra is seeking a Reverse Logistics Administrator to join our talented team!

This is a remote or hybrid role, depending upon location. The ideal candidate will be located near enough to our Lowell, MA office to be able to come onsite occasionally for trainings, special events, etc.

Schedule is 4am-12:30pm Eastern Time.

Position Overview:

• Manage warranty returns for different regions including data entry of returns and customer contact regarding warranty returns and be backup for AMS team members.
  
• Answer emails and phone calls from customers regarding warranty replacements.
  
• Communicate daily with our 3rd party provider to provide guidance on return order issues and related transportation issues
  
• When needed, work with internal partners such as Product Support, Sales, and Quality team to provide customer service to end customers and resellers, etc.
  
• Support Aftermarket Services Manager and Director, Aftermarket Services with ad hoc tasks.
  

Key responsibilities:

• Create and handle warranty returns, including data entry of warranty return orders into the system, and assist customers through email and phone communication.
  
• Monitor return orders are running through GN systems as planned, address challenges when needed, and ensure AMS RMA orders are processed according to service level agreements.
  
• Coordinate with relevant departments such as Quality Assurance and Research & Development teams regarding quality issues or any other complaints from customers
  
• Maintain resource planning system for AMS relevant data.
  
• Create and maintain customer-specific SOPs and processes where applicable
  

Education requirements:

• High School Graduate or 2-5 years with relevant experience
  
• Bachelor's Degree preferred
  

Professional requirements/experience:

• 2-5 years' work experience within Logistics & Operation or customer service, ideally in telecom, high-tech, or consumer electronics industries
  
• User of ERP system with broad experience with and understanding of AX or other ERP systems and the system functionality IT-wise
  
• Good PC Skills including working knowledge of Microsoft Office and Windows
  
• Excellent verbal communication, listening, and learning skills
  
• Ability to multitask and manage multiple customers and orders/tasks at the same time
  
• Pleasant and courteous telephone etiquette
  
• Excellent communication skills
  

Personal characteristics needed:

• Self-motivated, positive attitude, and good communication skills
  
• Good organizational skills
  
• Work independently and as a member of a team
  
• Team player
  
• Result-driven
  
• Cultural awareness
  

Equal Opportunity Employer

GN Audio/Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 6,000 employees. GN Audio an EEO Employer and does not discriminate in employment on the basis of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

View The EEO is the Law poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

E-Verify

GN Audio / Jabra participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail careers.us@jabra.com or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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