SAP Customer Service Representative - $22-24/hour
Beacon Hill Staffing Group, LLC

Charlotte, North Carolina


SAP Customer Service Representative

Company in Charlotte is looking for an SAP Customer Service Representative. Temp to Hire. $22-24/hour. Regular business hours.

Responsibilities:

  • Develop a thorough understanding of company products, operations, websites and literature to add value to and assist customers
  • Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses
  • Perform order entry
  • Maintain a thorough understanding of the customer(s) and their needs to professionally resolve and/or manage customer situations with a goal of first contact resolution
  • Update management on customer developments/issues
  • Use appropriate data systems to track contacts and inquiries

Requirements:

  • 3+ years of customer service experience
  • Proficient in Microsoft Office and ERP systems
  • Ability to manage escalations and resolve problems in a timely manner
  • Passionate about providing exceptional customer experience
  • Ability to quickly learn new software, systems or processes
  • Strong communication skills (verbal and written)

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)



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