Senior Client Service Specialist (Teller Manager)
Bank OZK

Position Description:

About Us:

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional client service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.

We are dedicated to building community and strive to help our clients succeed financially. By helping to facilitate financial stability for our clients, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our clients and team members thrive, we achieve success for our bank.

About You:

Being the best bank for our clients and team members begins with outstanding talent that possesses and displays the following attributes:

• Demonstrated ability to inspire team members to meet business objectives
• Team-oriented leader, capable of managing and thriving in a continually changing environment
• Helpful, friendly and approachable with a professional demeanor
• Skilled in identifying client needs
• Tenacious focus on the delivery of an exceptional client experience
• Strong critical thinking skills, exercising sound operational judgment
• Accurate and efficient

Your Role:

In this role, you will oversee and coordinate branch operations, build professional relationships with clients and promote a positive, helpful and friendly team environment. You will manage employees and lead day-to-day responsibilities You will contribute your unique talents, skills and experiences to help our clients, your team and our bank get better every day, providing exceptional client service at all times.

Our successful team members perform the following responsibilities every day:

• Manage branch staff, including daily supervision, interviewing and hiring, mentoring and training, performance appraisals, promotion and pay recommendations, career development, and terminations of direct reports
• Cultivate professional relationships with clients, listening carefully to their needs and matching products and services to meet them
• Lead and coach the team to promote and ensure optimal performance
• Conduct meaningful conversations with clients regarding their financial needs and goals, identifying referral opportunities for the banking center team
• Demonstrate competency and accountability to maintain banking center operational standards
• Provide leadership, conflict resolution, and communication to the client service team
• Demonstrate empathy and proactively resolve client concerns in a timely, professional and positive manner, escalating issues, as needed
• Actively promote teamwork, leading by example and taking initiative to assist others
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
• Open new accounts, as needed, and recommend new products and services to meet client needs
• Approve and authorize higher transaction amounts
• Accept and process wire requests accurately and efficiently
• Display a high degree of integrity, trustworthiness and professionalism at all times
• Enthusiastically support the bank's values and mission
• Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
• Maintain consistently good punctuality and attendance to work
• Ensure branch compliance with audit and regulatory procedures, as well as Bank policy and procedures
• Follow Bank policy, procedures and guidelines to protect employees, clients, and bank assets

Job Expectations:

Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation

Note: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Qualifications:

• High school diploma or equivalent required; bachelor degree preferred
• 2+ years' experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
• Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. required
• Experience overseeing retail operational business functions preferred
• Experience managing, leading and coaching professionals preferred

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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