Senior IT Support Specialist
Kforce Inc.

New York, New York


RESPONSIBILITIES:

Kforce client is seeking to hire a Senior IT Support Specialist in Long Island City, New York (NY).Responsibilities include:
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
  • Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
  • Senior IT Support Specialist evaluates decisions through the eyes of the customer; Builds strong customer relationships and creates processes with customer viewpoint
  • Follow up on outstanding incidents/requests to provide better customer satisfaction
  • Provide walk-thru customer first service, interact with our end user base
  • Collaborates with others to solve problems and actively incorporates input from various sources; Has experience escalating to teams outside of Tech Support Services
  • Complete ticket logging/classification/categorization correctly and efficiently
  • Senior IT Support Specialist will train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties


REQUIREMENTS:

  • Advanced Hardware and software troubleshooting
  • Microsoft Office 365 (Outlook, Excel, Word, Teams, Power Point, etc.)
  • Audio Visual hardware and software (Zoom, Skype)
Preferred Skills/ Experience:
  • Communication (verbal and email)
  • Inventory management
  • Work unsupervised
  • Software Skills Required: Mac OS, ServiceNow, Windows OS


The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.





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