Senior Landlord Relations Specialist
Volt

Volt is immediately hiring for Senior Landlord Relations Specialist in Cary, NC.

We are seeking a Senior Landlord Relations Specialist to join the Land Management team within the Finance organization. The Land Management team protects the Company's U.S. assets and provides excellent customer service. Daily responsibilities include researching and resolving complex inquiries from landlords, while paying close attention to details and contractual obligations. The Senior Landlord Relations Specialist partners cross-functionally by engaging internal stakeholders to ensure inquiries are addressed completely and within established timeframes.

• Provide high-quality customer service when handling inquiries, including following them through to resolution.
  
• Review, research, analyze, and resolve complex inquiries from landlords, such as ownership changes, various rent payments, and option renewals.
  
• Manage multiple requests simultaneously.
  
• Assist with bulk landlord communications for tax withholdings, direct deposits, future acquisitions, and other initiatives; work with key internal partners to ensure the accurate tracking and documentation of responses from landlords.
  
• Develop long term, mutually beneficial, professional relationships with landlords.
  
• Collaborate with internal teams to ensure interactions with landlords maximize the Company's financial interest and improve landlord relations.
  
• Maintain the Landlord Relationship Management database with contact, owner, and issue information.
  
• Collaborate with Supervisors, Managers, and applicable cross-functional team members to develop and implement processes and training programs; facilitate training for Landlord Relation Specialists and other essential team members.
  
• Assist Landlord Relations Specialists with navigating internal processes by maintaining a thorough understanding of internal protocols and procedures.
  
• Other duties as assigned.
  

This is a full time opportunity.

The ideal candidate will have:

• Prior experience working with landlords and rental agreements.
  
• Excellent customer service skills.
  
• Ability to research and analyze complex issues.
  
• Working knowledge of financial issues involved in land management.
  

Pay Rate: $25.00 - $27.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 424571

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