Senior Vice President, Chief Lending Officer
Tropical Financial Credit Union

Description
Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace five years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

Scope: Lead the strategic direction of all Lending Operations. The Position is an executive-level role that reports to the President/CEO. The Position will recommend, develop and lead the strategic direction of all lending initiatives, including developing new products, identifying potential strategic partnerships, and acquiring and implementing new technologies in consumer, mortgage, and commercial lending. The Position will also propel innovative, creative, and critical product and service solutions to best serve the member's needs and interests while aligning with strategic initiatives. Approximatelysix direct reports and about fifty indirect reports. Responsible for the continued growth of a loan portfolio of over $750 million, including consumer, mortgage, and commercial lending. Balance maximum profitability of lending activities with the member's best interest.

Summary: This is an executive-level position that will shape the credit union's strategy and drive its execution. It plays a leading role in governance activities by representing the lending function at board planning sessions and monthly meetings. It sets goals for and oversees the policies and procedures in the lending departments. It manages vendor and regulatory relationships related to lending. The Position is a member of the Senior Management Team, Asset Liability Committee, and Business Loan Committee.

Essential Duties and Responsibilities include the following:

• Participate in the credit union's long- and short-term board strategic planning.
• Develops and supports the Credit Union's loan growth strategy. Monitor progress regularly, consistent with the budget and the credit union's strategic plan.
• Set the Loan Department's strategic plans to align with the credit union's business plan.
• Creates and directs preparation of departmental strategic planning parameters and monitoring planning and budget and budget-related activities.
• Collectively establish and ensure the implementation and success of target goals for each team within the lending department.
• Oversees and supports the lending teams through department leaders and its members.
• Proactively and positively communicates with the lending leadership teams and employees to ensure a clear and concise understanding of credit union goals and direction to understand and effectively apply the rules, regulations, requirements, and expectations.
• Demonstrates practical leadership skills, creating a positive work environment where employees thrive, and the organization achieves desired results.
• Encourages and Monitors adherence to sound credit practices and administration policies and procedures. Implements direct and monitors lending policies and procedures following credit union goals and strategies.
• Oversees the development of performance standards and production goals for key staff.
• Collaborates closely with other departments to maintain consistency in credit union policies and procedures, effective workflows, and positive inter-departmental relations.
• Work closely with auditors and examiners to ensure the credit union complies with lending methodologies articulated in various laws and regulations and appropriately addresses identified weaknesses.
• Develop loan-underwriting criteria consistent with the credit union's risk tolerance.
• Continuously monitor compliance with underwriting criteria and analyze the effectiveness of established standards to mitigate losses and support the credit union's lending objectives.
• Monitor and analyze delinquent loans and modify underwriting guidelines as needed for safety and soundness.
• Develop and implement initiatives to garner efficiencies throughout the lending and collection process.
• Design development and training plans for each direct report to include critical and analytical thinking, coaching, motivation, and individual and team development; works through department leaders and supervisors to ensure the same is created for indirect reports.
• Oversee and participate in resolving member concerns, issues, or complaints with the appropriate department.
• Loan data analysis to identify potential problems and solutions and implement swift corrective action.
• Research and evaluate the feasibility of new lending products. Develop and implement plans for the expansion of lending programs.
• Proactively source information and data to keep abreast of changes in the industry and changing trends in lending and react to changes to maintain competitiveness.
• Work with lending leaders and team members to identify complex issues that may require immediate resolutions to prevent a loss to the credit union and in support of the membership.
• Reports and coordinates with the CEO/President regarding loan portfolio matters, including preparing and presenting recommendations to the Board of Directors.
• Serves on Board Committees as requested, the Asset/Liability Committee, and more.
• Serves as a Senior Management Team member, demonstrating an engaging and positive level of professionalism, collaboration, teamwork, and leadership skills.
• Represent and promote the credit union at company-sponsored, external functions within the industry and the community.
• BSA/AML and Fair Lending Compliance:
  • Every employee must uphold the credit union's compliance with the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending policies and procedures. Specific responsibilities within TFCU will consider the awareness of unusual or suspicious activity relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses are required for annual completion, as made available by the Training and Compliance Departments.
  • Must demonstrate functional knowledge of the Federal laws, including but not limited to: US Patriot Act, Office of Foreign Assets and Control, Anti-Money Laundering, Right to Financial Privacy Act, the Bank Bribery Act, Customer Identification Program, Fair Lending, and Credit Card Act.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.
• Performs other duties as required with or without accommodation. The job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  We offer Excellent Benefits such as:
  
  • • Medical, Rx, Dental, and Vision Insurance
    • Retirement Profit Sharing 401K Plan
    • Accident, Cancer and Hospital Indemnity Plan
    • Prepaid Legal
    • Voluntary Life Insurance
    • Pet Discount Program
    • Paid Time Off/ 11 Paid Holidays
    • Tuition Reimbursement/Student Loan Paydown Program
    • And so much more!

Position Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• A minimum of fifteen years or related experience in an executive-level lending position is required.
• College Degree (BS or BA in a relevant field) is preferred.
• Demonstrable track record of successful innovative and new product development, technology implementations, and driving growth in new internal and external sourced business.
• Experience in the South Florida market preferred.
• Must have extensive knowledge of consumer, mortgage, and business lending practices and procedures.
• Must be adept at understanding the marketing and sales process, automated decision-making engines, and credit scoring models.
• Must have excellent interpersonal, motivational, analytical, and oral and written communication skills.
• Capable of compiling, analyzing, preparing, and presenting reports with financial/statistical data.
• Must be proficient in using standard business applications in a Windows-based environment (i.e., MS Word, Excel, PowerPoint, and Outlook).
• Thorough knowledge of lending compliance and legal issues.
• Knowledge of loan underwriting, philosophy, products, and services.
• Mortgage Loan registration with NMLS is required.

Professional Standards:

• Maintain practical listening skills and contribute to active coaching and development to direct reports and team employees.
• Experience in training individuals and groups.
• Effectively builds and maintains participative and collaborative work environments.
• Rapport and relationship building focused on achieving results and engaging the commitment of others. Displays a strong sense of urgency for goal achievement while ensuring the effective prioritization of responsibilities.
• Must have the ability to handle varied activities and multiple, simultaneous projects in a fast-paced environment
• Results focused and encouraged, initiates or supports idea generation, innovative and creative problem-solving
• Demonstrates proficiency in interpreting regulations, instructions, procedures, and policies.
• Excellent understanding of operational and regulatory risks and controls.
• Maintain a professional relationship with all employees and members.
• Consistently strive for team development and contribute to ensuring a positive culture.
• Consistently and proactively improve personal knowledge, professional image, appearance, and development through participation in professional associations, leagues, chapters, vendor activity, and in-house and external training sessions.
• Maintain excellent attendance record, including punctuality and preparation.
• Maintain appropriate language with correct grammar, intonation, volume level, and body language.
• Displays problem-solving skills by applying broad knowledge and seasoned experience when addressing complex issues; defines strategic issues clearly despite ambiguity; considers all critical information when making decisions; makes timely, tough decisions.
• Proven experience in identifying innovative solutions and turning them into working solutions despite being constrained by resources
• Quick decision-making using expertise to respond to changing conditions effectively.
• Demonstrates leadership skills that assure business results are achieved and ensure accountability for results of self, direct reports, and team members-delegating details as necessary, with follow-up on timeliness and quality.

Communication:

• Excellent written and verbal communication skills.
• Cultivates an active network of relationships inside and outside the organization; relates well to key colleagues (i.e., bosses, peers, direct reports); and stays in touch with employees at all levels.
• Maintain and promote confidentiality of members and employee-related business in the strictest confidence.
• Initiate and promote enhancement of knowledge of self and others by proactively sharing information with all team members and employees.
• Interact with team members and employees to develop ideas, methods, procedures, and goals to minimize expense losses, generate income and streamline member services.
• Initiate and promote a constructive and positive attitude among all team participants.
• Proactively and immediately communicates with the supervisor of needs and concerns.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Full-Time/Part-TimeFull-Time Exempt/Non-ExemptExempt LocationMiramar - Headquarters About the OrganizationTropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members. EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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