We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us!
Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Education & Experience / Licenses & Certification
Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired
Work Environment/Physical Requirements
Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders