Service Desk/IT Support Desktop Analyst
Beacon Hill Staffing Group, LLC

King of Prussia, Pennsylvania

This job has expired.


Our client in King of Prussia, PA is looking for a Service Desk Analyst to join their team. This individual will be providing technical support to their IT clients. This is 1+ year contract role with a very well known organization.

Office based after covid - during covid 2-3 days/week in office (more in the beginning while training)

Position Description:

8:30am-5:30pm M-F - there will be opportunities to work OT as needed

  • Engage customer base through the detailed intake of calls into the service desk via phone, email, walk up and self-service portal.
  • Resolve immediately needs and when necessary escalate to the appropriate Service Team.
  • Mentors junior staff and assists in their development.
  • Acts as a point of escalation for issues.
  • Configure, deploy, troubleshoot, and coordinate repair of hardware such as laptops and mobile devices at the service desk.
  • Create/Review IT knowledge articles for end user support portal and play active role in supporting the portal.
  • Proactively contact customers to gather all required data to resolve issues/requests and responsible to maintain customer communication throughout the process.
  • When necessary manage the communications out to the IT customer base regarding incident/problems and outages.

Required Skills:

  • 2+ years of experience Imaging, Configuring, Deploying and Troubleshooting hardware (PC and iOS devices)
  • 2+ years of experience Service Desk/Technical Support
  • Excellent customer service skills and outgoing personality
  • Bachelor's Degree or equivalent experience
  • Experience with handling and proper routing of ITSM call tickets, call resolution, transition of calls to proper service area when appropriate.

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill HR by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future™


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