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Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
Summary:
The Service Desk manager will direct strategic initiatives to transform the End user technology support experience, while ensuring day to day technology support goals and expectations are met. This person understands and delivers Service Desk services focused on excellent experience above all else, understands the difference between good and bad experience and manages the team and its operations with that goal in mind. The manager provides leadership and guidance and manages the staff who support, operate and improve technology platforms and solutions for the entire company.
Main Responsibilities:
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