Specialist, Cashiering Reverse Servicing
Ocwen

JOB DESCRIPTION

Cashiering department is involved in residential loan servicing from the time a loan is boarded, until its final payoff. All payments made throughout the life cycle of the loan are routed through Cashiering. Cashiering maintains an unyielding turnaround time as the activities directly impact the interest of the customer and the investor. This position reports to Team Lead, Cashiering.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Should be able to work from 8:30 am to 5:00 am EST in the office.
• Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements
• Self-driven, should be able to handle high pressure
• Responsible for all aspects of residential reverse and unsecured loan payment processing, loan adjustments, collector inquiries, research issues, journal entries and daily reconciliation of processed items
• Payment posting includes posting payments or payoffs, processing reversals or charge backs and waiving or assessing fees.

QUALIFICATIONS:

• Should be a Graduate or equivalent experience
• Previous Cash Management experience will be a plus
• Experience in Mortgage servicing industry is a plus
• Strong Communication and analytical skills required
• Proficiency in MS Office (Excel, Word and PowerPoint) required

EDUCATION / EXPERIENCE

• Refer to the above

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

• Should be able to work from 8:30 am to 5:00 am EST in the office.

COMPANY SUMMARY

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

ABOUT US

Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining \"customers for life.\" We strive to be a natural extension of each client's team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today's regulatory demands and changing market conditions.

Our Service Excellence philosophy is: We consistently deliver on our commitments to customers, clients, investors, and colleagues through caring service, integrity and creative solutions. This philosophy is embraced by achieving our CARE service standards, which stands for Caring, Accurate, Responsive and Empowered. As a service organization, PHH firmly embraces this philosophy and recognizes that our collective success is an outgrowth of our employees, processes, and focus on operational execution and service delivery. As a member of the PHH team, you will receive tools, training and support to help deliver on our service objectives. Within our Service Excellence philosophy, we expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism; and achieve results consistent with our CARE standards.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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