Sr Analyst, Solution Success

Plymouth Meeting, Pennsylvania

This job has expired.

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit

Role overview

At Accolade, the Senior Analyst of Solution Success is responsible for working in a high priority, fast paced, data driven culture to solve hard problems and find solutions that accelerate the business. You will gain a front-row seat to the most exciting challenges the company is tackling. This position will require high-level, critical thinking to perform analyses that inform the health and direction of our clinical value. The role will also perform a key function in the direction of Accolade's front-line care team staffing strategy.

A day in the life...

  • Query databases and develop statistical models to uncover causal relationships between Accolade products, processes, and member outcomes

  • Become a "go-to" person that understands and analyzes the multifaceted, inter-connected data at the core of Accolade's value proposition (Value Per Interaction)
  • Examine the intricate relationship between member engagement, stratification, and Accolade's ability to convert interactions into value through True Health Actions
  • Develop cost of service models that accurately forecast and measure the amount of front-line care team effort required to assist members
  • Write/program/develop/automate reports and interactive data visualizations that highlight insights
  • Reporting of key trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines

  • Refine and execute demand forecast models which accurately predict future interactions with our members.
  • Continually monitor business performance against input assumptions and reconcile variances to make data-driven recommendations for future hiring
  • Work across finance and workforce management teams to align upstream budget and downstream execution of the capacity plan recommendations
  • Observe, document, and quantify productivity for Frontline Care Team and member supporting roles
  • Proactively identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations

  • Develop a thorough understanding of the product roadmap, use case development and business drivers to inform decision making
  • Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for secondary datasets
  • Support ad hoc data requests by writing advanced SQL queries
  • Assist with process definition and library of reusable objects (fields, calculations, KPI, etc.).

What we are looking for...

  • 3-5+ years of Business Intelligence, analytics, or reporting experience
  • Bachelors or Master's Degree in Business, Business Analytics, Mathematics/Statistics, Information Management, or Computer Science Engineering related fields
  • Curious mind that is asking questions to deeply understand requirements and importance of work
  • Advanced translation skills to easily facilitate communication between heavy data users and end-users

  • Demonstrated ability to understand complex business questions, plan, manage, deliver, and maintain work load
  • Working knowledge of data architectural frameworks, development methodologies, tools and techniques
  • Experience in developing capacity plans for a service-based organization
  • Outstanding interpersonal and communications skills characterized by the ability to listen, speak and write well
  • Ability to plan roadmap, prioritize tasks, manage dependencies and deliver on time

  • Strong organizational skills and planning prowess, with excellent attention to detail
  • Advanced SQL scripting languages (T-SQL, PL/SQL, etc.)
  • Knowledgeable in Reporting tools like AWS Quicksight, PowerBI, Tableau, or Qlik
  • Strong analytical skills and the ability to translate complex data concepts into understandable headlines with ease and comfort
  • Proficient in MS Office with a strong knowledge of PowerPoint, Excel (including the use of formulas and pivot tables), and SharePoint

  • Comfortable using data analytics tools like R, Python, SAS, JMP, etc.

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.


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