Student Financial Aid Specialist 2
The Ohio State University

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Job Title:Student Financial Aid Specialist 2Department:Strategic Enrollment | Financial Aid

The Student Financial Aid Specialist 2 provides counseling and administrative assistance in the Eligibility, Analysis and Operations area in Student Financial Aid (SFA) for undergraduates, graduate and professional students within the Office of Strategic Enrollment Management (OSEM).

Reviews and processes student financial information related to verification and awarding of financial aid in a timely and accurate manner ensuring full compliance with all applicable statutes, rules and regulations at the federal, state and institutional levels. Verifies eligibility of aid and awards and revises financial aid packages. Performs professional judgment and approves or denies appeals. Provides information and administrative support to staff in SFA, Colleges/Departments and at regional campuses. Assists with the development of policies and procedures. Maintains statistics. Researches and resolves problems. Serves on committees. Performs other duties and projects as assigned.

Detail Oriented/Work Quality: Performs duties with a high level of attention to detail to minimize errors and consistently complete work according to departmental procedures and standards. Effectively prioritizes and manages a wide range of activities in daily work.

Problem Solving/Critical Thinking: Applies problem solving and critical thinking skills to address problems and utilizes creativity and available resources to find solutions. Analyzes problems appropriately and applies an understanding of potential short and long term effects.

Culture Contributor: Makes a positive contribution to the departmental, regional, and organizational culture. Models OSEM shared values. Is a collaborative teammate.

Duties/Responsibilities

50% Provides counseling and administrative assistance in the Eligibility, Analysis and Operations area in Student Financial Aid (SFA) for undergraduates, graduate and professional students within the Office of Strategic Enrollment Management (OSEM). Counsels students, families, and other users regarding financial aid. Verifies eligibility of aid. Awards and revises financial aid packages. Processes, approves and denies appeals. Authorizes scholarships. Monitors student accounts. Assures compliances with federal and state regulations, in addition to university policies.

30% Evaluates, processes, and/or certifies consortium agreements, private and university loans. Provides information and administrative support to staff in SFA, Colleges/Departments, and at regional campuses. Serves as liaison for the university, external education communities, and the general public. Conducts orientations and presentations. Trains campus partners.

20% Assists with the development of policies and procedures. Maintains statistics. Researches and resolves problems. Serves on committees. Performs other duties and projects as assigned.

Required Qualifications:
Bachelor's degree or equivalent combination of education/experience required.

• 2 years of relevant experience required.

• Strong interpersonal skills.

• Ability to work both independently and, in a team-oriented environment.

• Possess strong attention to detail, analytical, and organizational skills

• Ability to follow policies and procedures.

• Ability to learn and navigate multiple databases required for processing financial aid.

• Ability to perform standard business math, such as calculate rations and percentages, and track financial data.

Desired Qualifications:

• At least two years of work experience in a financial aid office in higher education.

• Willingness to take on responsibilities as needed.

Additional Information:

There are three openings for this position.

Position mapping:

Job Profile: Student Financial Aid Specialist 2
Function: Academic Administration
Sub-function: Student Financial Aid
Career Band: Individual Contributor - Specialized
Career Level: S2

Location:Student Academic Services (0160)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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