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The Supervisor Service Operations in Customer Service supervises customer service operations, and develops procedures in support of operational effectiveness, customer service goals and objectives. As a supervisor in our Customer Service call center, you will lead by example to ensure customer advocates provide accurate and timely responses to inquiries in compliance with corporate performance guidelines. You will support initiatives to increase provider and member satisfaction, will be responsible for analysis of key performance metrics to identify areas in need of training and growth opportunity, as well as identifying potential workflow improvements.
This leadership position requires an onsite presence at our Meridian Idaho campus, and may support all lines of business, which could include Government Programs/Medicare Advantage, and/or Commercial.
Required Education: None specifically required, though associate or bachelor's degree is appreciated.
Required Experience: 5/+ years' leadership/supervisory experience. Call center, claims processing or insurance billing is preferred, with skills such as:
We are looking for someone with:
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