Support Analyst
Horizontal Talent

*Must pass a drug test and background check once offered position*
Proof of Covid-19 vaccination is required for this role

• Receive calls from the Help Desk or directly from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer.
• Escalates more complex problems to more senior team members based on Work Unit policies.
• Troubleshoots application problems, maintains applications, and provides input on system configuration.
• Assists with installation and troubleshooting of business area specific applications and equipment.
• Provides support for both vended and custom developed applications.
• May assist with application analysis, configuration, testing, training, and implementation of applications.
• Possesses basic understanding of application interfaces and works with vendors or interface partners to configure.
• Partners with customers to develop relationships and an understanding of business needs, goals, and objectives.
• Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department.
• Works with the customers to implement configuration changes to the applications to meet business needs.
• May be required to provide 24/7 on-call support Interfaces routinely with colleagues who may be located at any of the Company Group practices to perform job responsibilities requiring virtual collaboration and partnership.