Support Desk Specialist IV
The Judge Group Inc.

Austin, Texas

Location: Austin, TX
Description: Our client is currently seeking a Support Desk Specialist IV

This job will have the following responsibilities:

  • Provides first level support for all end-users via telephone, email or chat.
  • Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate.
  • Writes concise, informative service tickets.
  • Follows up on all tickets in a timely manner and pursues issues through to resolution.
Qualifications & Requirements:
  • Requires experience using ticketing systems and writing technical support reports and documentation.
  • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.


This job and many more are available through The Judge Group. Find us on the web at

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