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9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!Manage, motivate, develop and coach a team
At CarMax Auto Finance we put the needs of our customers first by helping to make the car buying experience better and more streamlined. As a Manager in Collections you will directly manage a team of up to 23 associates who will participate in collection strategies that will help minimize the losses. You will have a wide degree of independence and latitude to manage your team and accomplish company goals.
What you will do - Essential Responsibilities
Improve customer experience with every interaction
Empathy with our customers, and transparency in every interaction are vital to your success. From dealing with complex customer issues to helping reduce the number of accounts that are up to 30 days past due, you will balance the needs of our customers with meeting the metrics and expectations of your position. In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet their bottom line and performing all tasks in accordance with applicable policies/laws.
Qualifications and requirements
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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