Technical Support Consultant
The Judge Group Inc.

Location: REMOTE
Salary: $50.00 USD Hourly - $55.00 USD Hourly
Description: Our client is currently seeking a Technical Support Consultant

Responsibilities:

• Research and resolve issues reported by internal and external customers via ServiceNow
• Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts • Communication and escalation of issues reported or discovered
• Technical support for file loads and transfers
• Facilitate meetings and presentations for internal teams and clients
• Identify opportunities for process improvement
• Ensure internal and external processes are accurately documented
• Training and onboarding new teammates as needed
  

Qualifications:

• 1+ years customer-focused position involving technical knowledge of company's products and services
• 1+ years technical support and troubleshooting experience
• 1+ years working with and assisting clients with help desk software
• 1+ years Microsoft Office Suite experience
• Ability to travel domestically up to 10-25% when required
  

Preferred Skills:

• Experience with GuidingCare or other case and/or Disease Management applications
• Experience with ServiceNow
• Basic SQL experience
• Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
• Healthcare payer application experience
• Experience with Facets, QNext and/or HealthRules claims platforms
  

Contact: kgregor@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.