Telecommunications Transition Coordinator - Entry
Computer World Services (CWS)Corporation

Fairview Heights, Illinois


Job Description

The Entry level Telecommunications Transition Coordinator will perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, problem identification and escalation, and coordinating circuit/service transitions from the legacy contract to the replacement contract(s).

Key Tasks and Responsibilities

*         Utilize the Transition Support Team (TST) master Transition Database, multiple government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain currency of all inventory related service records transitioning off of the legacy contract.

*         Update spreadsheets and databases as required to maintain customer and vendor POC, email, phone number, and site information.

*         Perform customer outreach including educating customers on the scope, services, technologies, of the new contracts and advise agencies on transition planning activities.

*         Assist in writing customer documents required to identify their network requirements.

*         Prepare and maintain customer training documentation.

*         Prepare customer service ordering documents using DISA Direct Order Entry (DDOE) and/or DISA Direct Storefront (DDSF).

*         Interface with DoD customers to validate technical information such as type of service, bandwidth, equipment, funding information, service point information, and approval routing information prior to the submission of the Telecommunications Service Request (TSR).

*         Identify problems that could prevent service dates from being met and escalate as required.

*         Actively coordinate the scheduling of service installations and cutover dates for each service.

*         Telephonically participate in the conference bridge during each cutover, help resolve basic impediments, escalate more complex issues if necessary, and issue amended documentation as required.



Education & Experience

*         1-3 years in customer service operations.

*         High School diploma

*         Understanding of customer coordination, order entry, and scheduling - desired.

*         Requires demonstrated ability to quickly learn new tools and processes.

*         Requires excellent communication and customer service skills.

*         Requires understanding of Excel and ability to use spreadsheets.

Certifications

*         None required.

Security Clearance

*         US Citizenship is required.  Candidates must undergo a favorably adjudicated National Agency
Check with Inquiries (NACI) as a condition of employment.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

*         No Travel required



EOE AA M/F/Vet/Disability
EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf


Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.

More IT jobs


The Judge Group Inc.
Philadelphia, Pennsylvania
Posted 31 minutes ago
The Judge Group Inc.
Calumet City, Illinois
Posted 31 minutes ago
The Judge Group Inc.
Philadelphia, Pennsylvania
Posted 31 minutes ago
View IT jobs »

New post from our employment blog

Find Your Fit: How to Screen for the Best Company Culture

What are the most important features of a job to you? Salary, benefits, and location probably rank pretty high but what about company culture?...

Read blog post
Share this inclusion job with the community

Click a community link below, and then social share the Telecommunications Transition Coordinator - Entry job.


Disability inclusion jobs logo
Asian inclusion jobs logo
Black inclusion jobs logo
Diversity inclusion jobs logo
LGBTQ inclusion jobs logo
Seniors inclusion jobs logo
Women inclusion jobs logo
Hispanic inclusion jobs logo