TWC Advocate
BCFS

It's a great feeling to work for a company that does so much good for others around the world!

Education: Required: Four (4) year bachelor's degree from an accredited university, preferably in one of the following areas: psychology, social work, counseling, sociology, or related field of study.

Preferred: Graduate degree from accredited university in related fields.

Experience: Required: 2 years of case management experience working with foster care population, crisis intervention, and providing direct services to at risk youth. 1 year experience working with workforce services, resume services, and skills training.

Supervises: None

Summary: The TWC Advocate is responsible for using sound professional
judgement and best practices to ensure quality services are provided to
the service population especially in crises situations while maintaining compliance with established state and federal standards.

To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:

Essential Functions:
1. Complete client assessments to identify clients needs and coordinating services.
2. Provide One-on-One case management services and life skills training to clients.
3. Collaborate with TWC case manager and PAL TFSS Transition Specialists to complete youth's case management goals.
4. Develop and maintain working collaborations with the local workforce board, one-stop centers, area youth servicing agencies, and employer partners.
5. Coordinate referrals, service planning and documentation of services for assigned caseload.
6. Assist clients with job readiness actions such as assistance with resume writing, interviewing skills and job leads.
7. Research, identify, and solicit employment leads and commitments from possible employers in the community.
8. Monitor and analyze contract requirements, special provisions, terms and conditions to ensures compliance with appropriate state and contract obligations.
9. Identify training needs and service gaps to ensure client outcomes and program goals are met.
10. Provide One-on-One career coaching
11. Develop training partnerships between local businesses and local providers to provide workforce training for clients.
12. Assist clients in completing career assessments to identify strengths and weaknesses to maximize job performance.
13. Complete post placement and follow up activities such as job coaching, assisting with job retention, and addressing other opportunities to pursue success.
14. Assist clients with enrollment in GED, High school or credit recovery program. Also assist with enrollment in a 2 or 4 college or universities.
15. Develop and maintain working collaborations with colleges and universities to foster youth enrollment.
16. Report any suspected abuse or neglect to the program director and all appropriate state and county enforcement agencies.
17. Attend and participate in: staff meetings, in-service trainings and PAL events.
18. Frequently travel within region to provide services to youth.
19. Meet all deadlines required by program supervisor and state/federal partners.

Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Ensure that program outcomes and tracked and achieved each quarter.
3. Ensure and maintain caseload in accordance with agency policies & procedures, licensing, and contract standards.
4. Review cases with assigned team and ensure quality service provision.
5. Participate in workshops, seminars, education programs and activities that promote professional growth and development.
6. Participate in case staffing with program director.
7. Ensure client records in accordance with agency policies and procedures and applicable licensing and contract standards.
8. Compile, prepare, submit and maintain accurate records, files, forms and additional information in accordance with agency policies, licensing and/or contract requirements.
9. Work evenings, weekends and holidays as needed or requested by program director.
10. Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.
11. Maintain confidentiality in all areas of the service population and program operations.

12. Maintain BCFS HHS professional and ethical standards of conduct outlined in the BCFS employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with the required dress code at all times.

Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to:
• First Aid • CPR • Other _________________________________________
2. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
3. Provide proof or work eligibility status upon request.
4. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics.
b. Communicate effectively in writing and verbally in English.
c. Work in a fast-paced environment.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
f. Travel as needed.
g. Manage time effectively and efficiently.
6. Demonstrate a working knowledge of all Community Services Division policies and procedures.
7. Bilingual preferred (Spanish)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!

BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

BCFS Health and Human Services, is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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