US - Case Aide
Church World Service, Inc.

Position Title: Case Aide
Reports To: Associate Director
Division: Immigration & Refugee Program
Department: Jersey City
Job Location: Jersey City
Grade Level: 3
FLSA Status: Non-Exempt, Non-Bargaining

Introduction

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status in employment or in the provision of services.

• Conducts intake appointments for new refugee cash assistance clients, which includes the following tasks:
  • Provide interpretation and translation services to refugee clients, including intakes and orientation.
  • Screen clients for eligible immigration status and collect documents for case file;
  • Complete intake paperwork, including all demographic information; and
  • Create an initial family self-sufficiency plan and budget.
  • Complete monthly eligibility appointments with cash assistance clients to determine continued eligibility; request cash assistance checks.
• Connects clients to in-house support and makes referrals to external service providers as necessary to assist clients in achieving self-sufficiency.
• Assists theresettlementsupervisorin preparing and documenting monthly maintenance assistance requests and distributes disbursements.
• Assists client with accessing SNAP and Medicaid benefits. Report any problems to program supervisor and office director as appropriate

Case Management

• Documents all services in clients’ case notes.
• Records all financial transactions in clients’ financial tracking logs.
• Assists the case managersin any assigned tasks to complete core program services.
• Maintains updated family self-sufficiency plans in accordance with the program guidelines.

Common Duties:

• Advocates on behalf of refugees, and refugee-serving voluntary agencies.
• Keeps informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
• Represents the program relevant to the responsibilities of the position.
• Undertakes other duties as assigned.
• Performs all duties in culturally appropriate manner.
• Works varied hours, including occasional night and weekend work.

Qualifications:

Education:Associates Degree or higher preferred.

Experience: Previous work experience in refugee resettlement or other direct social services is preferred. Ability to provide culturally-sensitive service and a willingness to work with a diverse, non-English speaking clientele is required.Proficiency in Spanish,Ukrainian, Russian, or Haitian Creole required.

Special Requirements:

• CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).
• This position is based in the Jersey City office, and will require both in-office work and remote work. Candidates must have access to reliable transportation to attend in person meetings and events.

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan

• Medical, Dental and Vision Insurance

• Paid Time Off

• Life Insurance and AD&D

• Long Term and Short Term Disability

• Employee Assistance Program (EAP)

• Health Savings Account

• Flexible Spending Accounts

• Commuter Benefits

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