USA-Help Desk Technician-1
BC Forward

Detroit, Michigan

USA-Help Desk Technician-1BCforward is currently seeking highly motivated Help Desk

Title: Help Desk
Location: Detroit,MI
Duration: 3Months
Job Type: Contract

Job Track Description:

* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
* Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
* Instructs customers in the operation and maintenance of systems/equipment.
* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
* Ability to walk and stand for several hours.
* Will train the right candidate on automotive software and processes.

Basic Qualifications
* High school diploma or G.E.D.
* 1-2 years of service desk or field support experience
* Experience working with the company's hardware, software and equipment products

Other Qualifications
* Good interpersonal skills to work with customers and other unit personnel
* Good analytical and problem solving skills
* Good communication skills
* Good time management and organizational skills
* Ability to resolve hardware and equipment problems
* Willingness to travel to other sites within 20 miles

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 199313 when responding to this ad.

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