Veterinary Client Services Representative (CSR)>
VCA

Job Title: Client Services Representative (CSR) needed for Specialty and Emergency Animal Hospital

Join the VCA Care Animal Hospital Team!
Location: 301 E. Haley Santa Barbara, CA 93101

VCA Care Specialty and Emergency Animal Hospital is seeking a full-time Client Services Representative (CSR) for our growing hospital. We are looking for someone with a multi-talented skillset that includes accuracy of repeatable actions i.e. register management as well as high emotional intelligence as you will be the first point of contact for our clients. As a 24/7 emergency animal hospital, VCA Care is not like your typical general practice. While we assist our specialty departments with client communications for scheduling, the ER functions solely on a walk-in basis. The ideal candidate will love variety and be adaptable to an ever-changing case load. Our team thrives in a fast-paced, compassionate, patient-care focused environment. We are made up of devoted team players who work in a collaborative environment and are invested in the success of the entire team.

We are offering a competitive wage (DOE), shift differential, 2-weeks paid vacation, continuing education benefits, and professional development. Relocation assistance available to the right candidate. Required qualification: Must be willing to work Swing Shift (until midnight) and Weekends.

Santa Barbara is famously known as the American Riviera. Just 2 hours north of LA nestled between the Santa Ynez Mountains and glittering Pacific Ocean, there isn't a more beautiful place to be on the central coast. Care itself is just blocks from both the beach and our vibrant downtown with unique restaurants and small local businesses.

Why We Want You!

As a member of the VCA Care team, you will support other Technicians and our Doctors by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent-by delivering an outstanding client experience-so we can provide exceptional care to every patient. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services

* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Why Join the VCA Care Team?

We are passionate about supporting Veterinary Technicians and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Technician career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA Care team!

· Access to the people and financial resources of a large veterinary community

· Leadership opportunities

· Career development programs

· Opportunities to give back through strong Shelter partnerships and VCA Charities

· Continuing education allowance

· Tuition support and sponsorships

· Veterinary Technician license reimbursement

· Free mental health and wellness subscriptions (Head Space)

· Referral bonuses

· Competitive wage

· Medical, dental & vision insurance

· Generous pet care discounts

· Life, long and short-term disability insurance

· Paid parental leave

· Paid vacation and sick time

· 401(k)

· Full-time and Part-time positions available

Apply now! We look forward to getting to know you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com