Windows Desktop Support Tech Lead
ECS Corporate Services

Albuquerque, New Mexico

This job has expired.


ECS is seeking a Windows Desktop Support Tech Lead to work in our Albuquerque, NM office.

Job Description:
ECS is looking for a Windows Desktop Support Tech Lead, providing support for a major national laboratory in Albuquerque, NM!

As a Windows Desktop Support Tech Lead, you will apply technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems; analyzes performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction; collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities. Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.

DAY-TO-DAY ACTIVITES/TASKS INCLUDE:

  • Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
  • Provide set up & medium-to-advanced troubleshooting of video conference equipment.
  • Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
  • Mac OS & application experience a plus.
  • Troubleshoot virtual desktops as required.
  • Test application compatibility & support cyber initiatives.
  • Other duties as assigned.
Required Skills:
  • Must possess associates degree OR equivalent experience.
  • Ability to attain and maintain DOE security clearance
  • Minimum of four years' experience in IT support.
  • Intermediate to advanced desktop support & troubleshooting skills for Windows, Mac, Linux/Unix OS & applications.
  • U.S. Citizenship
Desired Skills:
  • Associate degree or higher in Computer Science, Information Systems, or similar
  • CompTIA Certifications, such as A+ or Network+ are desired.
  • Microsoft Certifications, such as MCSA Windows is desired.
  • Apple Certifications, such as ACSP or JAMF Certs are desired.
  • Active U.S. Government Clearance
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.


This job has expired.

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